Experience

• 

  General electric company

  Jan 1994 - Jan 2001

  Manager
• 

  Honeywell aerospace

  May 2003 - Sept 2015

  • Directly interface with customer on quality issues and take appropriate actions to contain non-conformances, conduct root cause analysis investigation and drive problems to resolution. • Aggregate, analyze and report customer quality data related to customer returns, score cards and customer quality issues. • Develop monthly performance metrics for key customers and coordinate assignment of actions to appropriate functional departments. • Perform contract review and develop quality plans to flow-down contractual requirements. Conduct process audits to assess continued compliance with contractual requirements. • Establish effective communication networks to ensure customer issues are resolved and corrective actions deployed consistently across the business. Show less • Maintain supplier metrics for assigned customers • Attend customer meetings and present customer liaison information to the customer• Interface with Honeywell site and Customer Quality to become knowledgeable and cognizant of supplier issues causing Customer issues• Ensure supplier corrective action is taken on assigned customer issues caused by supplier issues by assuring the responsible person/team is managing the issue. Improved PPM and Deliver by 50%. • Develop standard work as required and train new Customer Liaisons as required. Show less

  • Customer Quality Manager

    Aug 2014 - Sept 2015

  • Supplier Performance Management Customer Liaison

    Mar 2011 - Aug 2014

  • HOS Lean Expert

    Oct 2007 - Mar 2011

  • Customer Quality Engineering Manager

    May 2003 - Oct 2007

  • Quality Site Leader at Roanoke, Tx

    May 2003 - Nov 2004
• 

  Assa abloy entrance systems

  Dec 2015 - now

  • Director Of Quality

    Jan 2022 - now

  • Senior Manager Quality Assurance

    Dec 2015 - Jan 2022