Experience

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  Target

  Jun 2007 - Oct 2019

  Backroom team member
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  Pratt medical center

  Jun 2012 - Jun 2014

  Help desk technician/desktop support

  Troubleshoot software/hardware with users over the phone or in personDeploy new PCs/laptops, printers, scanners, etc. at each locationDiagnose and resolve issues with: network or local printers, Internet connectivity, E-mail and various programsSet up new users in Active Directory (Server 2003 environment)Maintain and update inventory of IT equipmentInstall LAN systems and equipment

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  Infinity technologies

  Jun 2014 - Oct 2019

  Help desk technician

  Infinity Technologies is Managed Service Provider. Infinity provides IT support to hundreds of small to medium size businesses in Fredericksburg and the surrounding areas.Work as part of a live answer help desk service team. Support requests for varying hardware and software including:Workstations, servers, peripheral devices, applications (third party support), and LAN/WLAN equipment

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  Simventions

  Oct 2019 - Aug 2022

  System administrator

  Build apps and automate business processes using Power Apps and Power Automate. Administer the SharePoint site(s) that serve as the backend data source for these tools.Maintain AD/M365 accounts and utilize PowerShell to simplify account creation and disabling.Monitor tickets and assist users with support requests with the helpdesk.

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  Jcs solutions llc

  Sept 2022 - now

  Power platform consultant