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Vinod Nathani

Vinod nathani

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location of Vinod NathaniMumbai, Maharashtra, India
Phone number of Vinod Nathani+91 xxxx xxxxx
Followers of Vinod Nathani401 followers

  • Timeline

    Feb 2006 - Sept 2014

    Chief Operating Officer

    Respondez
    Mumbai
    Current Company
    Oct 2014 - now

    COO

    Expert Source

  • Skills

    Bpo
    Call center
    Outsourcing
    Call centers
    Service delivery
    Transition management
    Contact centers
    Business analysis
    Offshoring
    Vendor management
    Business process improvement
    Operations management
    Sla
    Workforce management
    Performance management
    Inbound marketing
    Mis
    Leadership
    Employee engagement
    Process improvement
    Six sigma
    Team leadership
    Team management
    Customer experience
    Quality assurance
    Process management
    Crm
    Management
    Customer satisfaction
    Team building
    Finance
    Recruiting
    Training
    P&l management
    Human resources
    Management information systems
    Service level agreements

  • About me

    Start making your dreams to reality only if your dreams have started to haunt you, other wise don't bother and do what you are currently doing. Remember the road to your dreams is not a easy one, but for sure a satisfying one.

  • Education

    • Mumbai university

      -
      Bachelor of commerce

  • Experience

    • Respondez

      Feb 2006 - Sept 2014

      • Chief Operating Officer

        Feb 2014 - Sept 2014

      • Senior vice president business operations

        Feb 2010 - Feb 2014

      • Vice President

        Feb 2006 - Feb 2010

    • Expert source

      Oct 2014 - now
      Coo

      Overseeing the deployment of Business Excellence Framework/ Model to attain service revenue, superlative customer service and process efficiency Overseeing a team of HOD’s involved in setting up targets, SOP & SLA, setting and maintaining CTQ (Critical To Quality) / CTP (Critical to Process) targets and planning for the process across functions & industriesMonitoring overall functioning of processes & departments, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level. Administering the implementation of Quality Assurance & Control measures and conducting Quality CampaignsDesigning and conducting customized training programs for staff members and ensuring training & development initiatives are aligned with the organizational goals.Ensuring high-quality customer satisfaction while adhering to the SLAs and work processes. Show less

  • Licenses & Certifications

    • People managment

      Feb 2005