Experience

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  Field marketing, inc.

  Oct 2001 - Sept 2002

  Telephone survey interviewer

  • Primarily conducted extensive market research for the CDC on children's immunizations in an outbound call center setting.• Improved active listening skills to capture participants' responses accurately.

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  Williams lea

  Apr 2004 - Jun 2005

  Office services associate

  • Supported the Document Service team by accurately reproducing and preparing documents.• Utilized electronic equipment to scan physical documents, ensuring clear digital versions.• Managed document scanning and quality control for litigation purposes, showcasing attention to detail and professionalism.

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  Resurrection health care

  Aug 2005 - Sept 2006

  File clerk

  • Managed distribution of imaging records to physicians, patients, and outside facilities, ensuring efficient patient care.• Monitored radiologist worklist to ensure timely availability of historical images for improved patient outcomes.• Demonstrated exceptional call-handling skills, promptly directing callers to the appropriate person or department.

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  Presence health (saint joseph hospital)

  Sept 2006 - Jan 2014

  Unit secretary

  • Managed a high-traffic reception area, overseeing 80-100 patients daily.• Maintained 90% accuracy in record retrieval for up to 40 patient documents per week.• Uploaded X-ray images and reports into the system for comparison.• Distributed correspondence and handled provider's incoming mail.

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  Ann and robert h. lurie children's hospital of chicago

  Jan 2014 - Jan 2016

  Administrative support specialist

  • Registered pediatric patients efficiently, reducing wait times for services.• Managed patient payments, referrals, and authorizations, leading to a weekly collection of over $1,000.• Developed and analyzed patient account information with an error rate of less than 5%.• Delivered exceptional service, leading to a 15% increase in patient satisfaction scores.

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  Northwestern medicine

  Feb 2016 - now

  • Orchestrate the scheduling and template management for a team of 8 medical doctors, ensuring optimal coordination of patient appointments using Epic EMR and MS Outlook.• Streamlined financial management by meticulously recording and managing case hours for a team of 5 forensic MDs, guaranteeing precise and up-to-date time entries.• Secured a 15% reduction in outstanding balances, successfully collecting $10,000 in the forensic psychiatry division through diligent invoice review and processing.• Facilitated seamless communication and project execution by coordinating with cross-functional teams.• Enhanced department efficiency by 20% through the strategic implementation of QuickBooks, QuickTime, and Microsoft Teams for financial and case management.• Update and maintain spreadsheets and reports related to new patients, referrals, cancellations and appointment no shows. Show less

  • Administrative Patient Liaison

    Feb 2021 - now

  • Patient Service Representative

    Dec 2018 - Feb 2021

  • Senior Customer Support Coordinator

    Feb 2016 - Dec 2018
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  Etsy shop-epitome of beaute

  Mar 2021 - now

  Etsy shop owner

  • Managed social media promotions to increase brand awareness and drive revenue growth.• Oversaw customer communication, order tracking, inventory management, shipping, and expenses.• Implemented strategies to streamline operations and improve customer satisfaction.