
Timeline
About me
Senior Customer Experience Manager at monday.com
Education

Colegio rio branco
2009 - 2012High school diploma
University of california, los angeles
2015 - 2015MarketingCertificate in Marketing with concentration in Social Media and Web Analytics

Faculdade cásper líbero
2013 - 2018Bachelor's degree advertising and marketing
Experience

Website lilian pacce (https://www.lilianpacce.com.br/)
Jul 2014 - Dec 2014Social media internDeveloped content for the fashion website

Industry model management
Sept 2015 - Dec 2016Agent & social media assistantManaged the social media engagement for clients. Involved in organizing several key events at the agency to build brand awareness and expand reach across key business channels.

Joy model management
Sept 2016 - Apr 2019International agentDeveloped the marketing strategy for clients, focusing on building their brand and status on various social media platforms. Planned, built and managed clients’ career

Re:tech innovation hub
Jun 2019 - Oct 2019Marketing and community managementResponsible for supporting the community manager with marketing plans, social media strategies, target audience research, prospecting new clients and building databases on CRM. Collaborated to organize several events and meet ups to develop deeper relationships between investors, startups and companies.

Chatbot summit & voice summit
Oct 2019 - Feb 2021Marketing managerChatbot Summit is the world’s #1 international conference series and professional network with a mission to accelerate the adoption of Natural Language, Voice, Vision and A.I. Technologies. Our professional network is designing, developing and taking to market the world’s best Conversational Experiences that improve the day-to-day lives of billions of people.The Summit is centered around Voice Assistants, Chatbots, Conversational A.I, Natural Language Processing, Customer Service Automation, Customer Experience Innovation, AR/VR and other related technologies.To date, we’ve held 5 successful intl. Conference & Expos, where we’ve created meaningful connections, learning opportunities and business relationships between 4500+ professionals and organizations including top consumer brands, technology leaders, innovative startups and world-class investors.The 7th Voice & Chatbot Summit will be held in Las Vegas, on May (13-15, 2020). Show less

Monday.com
Apr 2021 - nowSenior Customer Experience Manager
Feb 2023 - nowCustomer Experience Manager at monday.com
Mar 2022 - Feb 2023Customer Experience Advocate
Apr 2021 - Mar 2022
Licenses & Certifications

Toefl
The toefl® test
Citrus college - english school
Citrus college
Hebrew course
Ulpan-or internationalJun 2019
Marketing with concentration in social media and web analytics
Ucla extensionSept 2015
Volunteer Experience
Volunteer Meals on Wheels
Issued by Instituição Beneficente Israelita Ten Yad on Jan 2012
Associated with Victoria Edelstein Shein
Languages
- poPortuguese
- enEnglish
- spSpanish
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