Experience

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  Website lilian pacce (https://www.lilianpacce.com.br/)

  Jul 2014 - Dec 2014

  Social media intern

  Developed content for the fashion website

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  Industry model management

  Sept 2015 - Dec 2016

  Agent & social media assistant

  Managed the social media engagement for clients. Involved in organizing several key events at the agency to build brand awareness and expand reach across key business channels.

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  Joy model management

  Sept 2016 - Apr 2019

  International agent

  Developed the marketing strategy for clients, focusing on building their brand and status on various social media platforms. Planned, built and managed clients’ career

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  Re:tech innovation hub

  Jun 2019 - Oct 2019

  Marketing and community management

  Responsible for supporting the community manager with marketing plans, social media strategies, target audience research, prospecting new clients and building databases on CRM. Collaborated to organize several events and meet ups to develop deeper relationships between investors, startups and companies.

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  Chatbot summit & voice summit

  Oct 2019 - Feb 2021

  Marketing manager

  Chatbot Summit is the world’s #1 international conference series and professional network with a mission to accelerate the adoption of Natural Language, Voice, Vision and A.I. Technologies. Our professional network is designing, developing and taking to market the world’s best Conversational Experiences that improve the day-to-day lives of billions of people.The Summit is centered around Voice Assistants, Chatbots, Conversational A.I, Natural Language Processing, Customer Service Automation, Customer Experience Innovation, AR/VR and other related technologies.To date, we’ve held 5 successful intl. Conference & Expos, where we’ve created meaningful connections, learning opportunities and business relationships between 4500+ professionals and organizations including top consumer brands, technology leaders, innovative startups and world-class investors.The 7th Voice & Chatbot Summit will be held in Las Vegas, on May (13-15, 2020). Show less

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  Monday.com

  Apr 2021 - now

  • Senior Customer Experience Manager

    Feb 2023 - now

  • Customer Experience Manager at monday.com

    Mar 2022 - Feb 2023

  • Customer Experience Advocate

    Apr 2021 - Mar 2022