Experience

• 

  American express bank ltd

  May 2004 - Jun 2007

  Team member

  o Managed Membership Rewards dispatch process along with the promotional activities for various business units.o Managed negotiations with Membership Rewards partners in terms of pricing & on boarding.o Standardized the Standing Instruction Process of mobile phones with the Telecom Service providers.o MIS reporting for cheque & EFT Statements of Service Establishments across India.o Responsible for charge-out of opex cost within the organization for the payments.o Managed the vendor payable process. Show less

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  American express

  Jun 2007 - now

  ➟Leading a capability team as Product Manager of Corporate Client Incentive System & Global Client Profitability System➟Maintaining team focus on delivering outcomes with defined metrics and targets for the respective product segment➟Strategizing and implementing a new UI/UX based modernised incentive calculation engine on Big Data Platform-Cornerstone➟Applying competition and market trend analysis to strategize with cross functional departments to develop the product roadmap➟Initiating processes with optimum utilization of resources and capacity collaborating product roadmap with the development teams aligned with the vision, direction, priorities and movement of a product over time➟Evaluating trade-offs through the opportunity costs to facilitate optimum solution to the strategic problems➟Directing Product Associates to move product roadmap into a product backlog by executing Agile product management and creating epics and features to segment work into smaller tasks called user stories to reduce errors and save time➟Collaborating and aligning teamwork with various instances involving engagement, design, analytics and engineering Show less ➟Managed end to end process of data exploration, communicated findings to range of teams and obtained actionable knowledge to a business problem across different businesses➟Explicated and implemented a new card product worth $1Bn billings➟Directed projects across different businesses that includes Co Brand Card ($2Bn payable incentive), Merchant rebate ($1Bn payable incentive), Corporate Card Incentive ($1.2Bn payable incentive)➟Ideated and standardized the pricing terms for B2B Global Corporate Payments contracts resulting in benefit of ~$ 7M to US P&L➟Successfully handled Canada early engagement initiative for GCP clients facilitating enhanced invoice tracking➟Instrumental in designing various dashboards for internal & external customers & senior leadership providing E2E insights about the processes➟Liaised with all internal service delivery teams to ensure a consistent and controlled level of service by designing and operationalizing various End to End tracking mechanism and allowing quick analysis of product performance metrics➟Managing Opex Financial Planning & Reporting for EMEA & LACC regions. Identifying risks and opportunities and taking corrective actions.➟Conceptualized & designed Opex Dashboard for International & GCSG resulting in efficiencies equivalent to 1FTE. Show less

  • Service Delivery Leader

    Jul 2017 - now

  • Sr. Process Manager - GFO Analytics & Service Excellence

    Oct 2015 - Jun 2017

  • Manager - GBS Corporate Client Incentive

    Nov 2010 - Sept 2015

  • Sr. Financial Analyst - GNS Partner Bank Settlement and Accounting Team

    Jun 2007 - Oct 2010