SHAILENDRASINGH NAIYYAR

Software engineer

7000 followers

Pune, Maharashtra, India

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Timeline
Skills
Sdlc
Quality assurance
Business process
Requirements analysis
Vendor management
Software project management
Program management
Itil
Cmmi
Integration
Testing
Pre sales
Service delivery
Process improvement
Software quality assurance
Management
Software development life cycle
Analysis
Process consulting
Requirements gathering
Solution architecture
Pmo
Pmp
Capability maturity model integration
Project management
Gap analysis
Telecommunications
Crm
Project planning
Resource management
Sepg
Quality management
Strategy
Project delivery
Service management
Business process improvement
It service management
Risk management
Iso 27001
Global delivery
About me
20+ years of experience in leading Service Management using agile & DevOps, QA & Test Management, Process Management, Vendor & Contract Management for Global Enterprise(s). I played a key role in conducting due-diligence/discovery, feasibility analysis, providing continuous support of Greenfield Development & Brownfield Transformations (modification/migrations) and also establishing (creation & implementation) Service Management Frameworks during transition and go-live stages. I have a deep-understanding of various Business Domains such as Telecom, Health-Informatics and Agro-chemicals where I have leveraged my expertise in Quality Management Standards like ISO: 9001, 20000, 27001 and Frameworks & Models such as Agile, CMMI, DevOps, ITIL and Six Sigma. My role is involved consulting and coaching to various stakeholders like Project Managers, Program Managers and Sr. Executives for internal as well external customers.
Education
- Gujarat University
  1993 - 1996
  Bsc statistics
- Columbia Business School
  2018 - 2018
  Digital strategies for business : leading the next generation enterprise digital buiness, tools/technologies, strategy & transformation 89.93%
  activities and societies: understanding digital customer behaviors platform business models big data & how to build data as a strategic asset innovation through experimentation: ab tests and minimum viable products translating the lean startup to enterprise scale innovation mastering disruptive business models this course is focusing on how managers can innovate new strategies and business modelsto enable their organization to thrive in the digital age. case studies will feature both digitaltrailblazers as well as traditional enterprises that are adapting to the digital age.
- Gujarat University
  1996 - 1999
  Mca software engineering with computer applications
Experience
- Applitech solution limited
  Jan 1999 - Jan 2000
  Software engineer
  development and testing
- Sarjen Systems Pvt. Ltd.
  Jan 2000 - Jan 2001
  Project leader
  lead project
- Global tech (i) pvt. ltd
  Feb 2002 - Dec 2003
  Management representative -quality
  - lead registration and surveillance audits for iso 9001:2000 standards- evaluated suppliers and reviewed performance for admin areas
- ObjectOrb
  Jul 2004 - Jul 2007
  Sqa lead
  - conduct cmmi assessments & iso 9001 audits- maintain organizational process repository & improve initiatives- lead & drive project teams for readiness for audits & assessments
- Tech Mahindra
  Jul 2007 - Apr 2015
  - lead & drive transformation & transition programs using qa -process frameworks, test & vendor management & msa contractual obligations.- ensure process maturity assessments, audit readiness, and preventive actions for continual improvements.
- Syngenta
  May 2015 - now
  - lead services teams & business stakeholders to achieve remarkable client services in collaboration with vendors.- establish & maintain itgc framework for services platforms.- drive change governance, release planning, technical go-live. - establish service design model, business & is process policies-practices.- drive improvements with global business process streams.
- Syngenta
  -
  Platform Lead - Service Management Platforms
Licenses & Certifications
- ITIL Expert
  EXIN & ITIL® official Accreditor
  Jan 2013
- Six Sigma Black Belt –Proficiency Certification
  Dr.Mikel harry- SSMI Institute, USA
  Aug 2008
- CSQA
  QAI, USA
  Mar 2014
- Accredited Trainer for SIAM, VeriSM, DevOps and ASM
  EXIN
- VeriSM Practitioner
  EXIN
  Dec 2018
- Apporved Trainer for ITIL®
  PeopleCert
- Agile Business Professional
  EXIN
  Mar 2021
- Agile Project Management Foundation Certification
  APMG International
- Agile Scrum Master
  EXIN
- Digital Service Manager: Integration
  EXIN
  Mar 2021
- DevOps Master
  EXIN
  Dec 2016
- ITIL 4 -Managing Professional Transition
  PeopleCert
  Oct 2019
- Lean Practitioner
  Benchmark Six Sigma
  Sept 2016
- Digital Service Manager Transformation
  EXIN
  Mar 2021
- PeopleCert DevOps Leadership
  PeopleCert
  Jan 2020
- ITIL® 4 Leader: Digital & IT Strategy
  PeopleCert
  Dec 2020
- SIAM(Service integration and management) Professional
  EXIN
  Apr 2018
- ITIL® 4 Strategic Leader
  PeopleCert
  Dec 2020
- ITIL® 4 Managing Professional
  PeopleCert
  Oct 2019
- Lean Guide
  Benchmark Six Sigma
  Sept 2016
- PRINCE2® Practitioner Certificate in Project Management
  EXIN
  Nov 2016
- ITIL® 4 Foundation in IT Service Management
  PeopleCert
  Nov 2018
- DevOps Foundation
  PeopleCert
  Jun 2018