Experience

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  Eximsoft international

  Apr 1998 - Mar 2000

  Member technical staff

  Initially worked as a team member/Test & QA Lead at TCS Bangalore on a Mainframe based Y2K project for CNF USA. Technologies involved were, COBOL, CSP, Telon, Assembler, DB2, CICS. Later at Verifone, worked for implementation of smart cards based payment solution for couple of Banks in Bangladesh and Sri Lanka based on MPCOS-EMV Smart Card platform, Unix, Pro*C with Oracle Database.

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  Ibm

  Jan 2000 - Jan 2012

  Senior delivery manager, onsite account manager, senior transition manager

  • Program management for EAI, Commissions and Enterprise Testing portfolios. • Managing end to end delivery responsibility for 300+ member strong team responsible for development, system testing, production support, test data setup, test environment operations management, test automation, Tools and metrics support. Team was distributed in India, Philippines and USA. • Responsible for increased customer sat, increased GP of the account significantly by making use of band mix, Automation, Just-In-Time addition of team, other cost optimization levers. • Overall Migration Planning and Onsite Account Management for Vodafone Spain during March 2007 to March 2008 with two short assignments. • Instrumental in finding and fixing the cut-over readiness issue across all ongoing sets to bring back the project execution on track as per plan. • Migration Execution for Vodafone Czech Republic in the role of Transition Program Manager & onsite account manager from July to October 2007. • Responsible for successful execution and closure of the transition program on time, by bringing back the almost troubled project to be back on track. • Joined Vodafone Italy in the capacity of Transition Program Manager from April 2008, later became onsite relationship manager responsible for service delivery.• Responsible for getting the new development environments created/setup and SCM repositories setup in parallel to transition to take over the work from vendors. • Responsible for Overall Migration Planning and Migration Execution. • Standardized transition process templates to be used by all Vodafone OpCos for deliverables during knowledge Transfer. • Trained many managers working for different Vodafone OpCos, managers from Transition and Transformation CoE and outside Vodafone account on effective transition planning and execution. • Responsible for vendor consolidation, identification of knowledge gaps with in Global Delivery team, Overall account profitability Show less

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  Ericsson india

  Aug 2012 - Apr 2018

  • Setup the ADM, ITO and Testing solution design center, recruited and groomed a team of 20 solution architects.• Pre-sales support, ownership of bids from pre-RFI stage to submission, solution defense, win, transition planning and execution to service delivery handover.• Lead & submitted 300+ RFP/RFI solutions for ADM, ITO & Testing and contributed to winning about $500M USD of business for Ericsson in 3 years by working closely with all Ericsson regions, India Service delivery teams.• Contributed to winning 4 deals with TCV in the range of $40M - $60M USD for each against IT industry biggies.• Provided transition solutions, planned & executed transition programs for Cricket, Verizon, AT&T from USA, Du Dubai, MBNL UK, Zain Group; Some of the biggest and FOAK deals for Ericsson.• Conducted “AS-IS” process assessments and developed “TO-BE” delivery process for multiple large accounts which typically covers all aspects like scope, work authorization procedures, SLA and governance management.• Supplier management to review and secure their performance as per contractual agreements.• As head of Transition & Transformation CoE, Setup the practice at GSC India, IT & Cloud Unit.• Lead and guided Ericsson global services team to insource IT applications from IBM and TCS.• Designed and implemented project initiation process to ensure all new SI projects have smooth start.• Designed, implemented process framework and provided governance to GTT program at IT &Cloud unit level. • Lead consulting assignments for delivery process design, implementation and improvements, global delivery feasibility assessments. Show less

  • Head of Delivery Optimization &Transformation – Engineering IT &Test Environments

    Jan 2017 - Apr 2018

  • Head of Solution Design Center for IT Managed Services & ADM, Transition & Transformation CoE

    Aug 2012 - Dec 2016
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  Shell

  Apr 2018 - now

  • Commercial Services function, which is responsible for engaging ISP suppliers, evaluate and approve supplier proposals, provide operational governance for smooth initiation of Shell’s infrastructure projects with spend of ~$200M per annum. • Project Diligence function, which is responsible for assurance activities to ensure IT infrastructure projects are delivered in compliance with Shell’s Project Delivery Framework• Responsible for End-to-End process, tools updates, knowledge repositories and end user training of Enterprise Technology & Projects(ET&P) Project Managers, PMOs and Infrastructure Services Providers(ISPs)• Setup new team and managed transition of commercial services activities to Shell Business Operations Center Bangalore with 40% FTE optimization• Managed ISP Supplier transition and onboarded new suppliers as part of new contractLead the ServiceNow IT Business Management toolset transition & stabilization program for ET&P unit• Hardware Ordering and Asset Release team setup and operationalization to help insourcingProduct Owner for IMPACT(ServiceNow) system, a workflow-based system to manage ISP proposals• Continuous Improvement Savings delivery of $1.8M for 2020. Identified and implemented automations• Provided Data driven insights through operational dashboards for unit's Leadership Team. Show less

  • Planning and Integration Manager

    Aug 2021 - now

  • Manager Project Services

    Apr 2018 - Jul 2021