
Timeline
About me
Claims group Senior Manager at Šiaulių Bankas Customer Experience Management Department
Education

Kaunas university of technology
2015 - 2017Master's degree applied mathematics
Kaunas university of technology
2011 - 2015Bachelor's degree economics and accounting
Experience

Ryterna group
Mar 2015 - May 2015Accounting internMain responsibilities:• Assistance in preparing financial statements.• Document verification and archiving.• Execution of tasks assigned by the manager.• Data collection for the Degree Final Project.

Lenbra jsc
Apr 2016 - Mar 2018Office managerMain responsibilities:• Being the first contact for a new client seeking information on the services the company provides.• Maintaining office efficiency by planning and implementing office systems, layouts, and equipment procurement.• Preparing invoices and updating records.• Maintaining and continually improving quality management system ISO 9001.• Preparation of reports, certificates and project coordination.• Contacting customers when assigned.• Supporting company operations by supervising staff.Competences gained:• Improved international communication and collaboration.• Strong organizational and team working skills.• Experience gained in accounting.• Ability to work effectively under tight deadlines. Show less

Luminor group
Mar 2018 - Jul 2019Client managerMain responsibilities:• Advising on lending, insurance, savings, investment products and day-to-day financial management to individual clients. • Preparing submissions and making decisions on the granting of credits within the limits of its authority.• Participating in individual customer credit monitoring, payment processing and payment card transactions monitoring.• Execution of individual and business customer account services, cash and other payment transactions.• Identifying potential fraud cases.• Active sales of the bank's, group's and bank's partners' products and services.• Creating and maintaining long-term relationships with existing and new portfolio clients, growing revenue through the client.• Educating customers the using of alternative channels.• Independently developing professional competencies and providing relevant insights and constructive feedback to improve department and organizational performance. Competences gained:• Professional experience in lending, insurance, savings and investment products.• Knowledge of payments, debit and credit cards, transactions and all other banking operations.• AML/KYC/GDPR experience.• Attention to detail.• Improved critical and analytical thinking.• Problem solving skills.• Effectively and accurately working on several tasks at one time, prioritizing tasks and working in a fast-paced environment. Show less

Šiaulių bankas
Nov 2020 - nowClaims Group Senior Manager
Jun 2024 - nowCustomer Claims Manager
Nov 2020 - Jun 2024
Licenses & Certifications

Lithuania - lia/nlia - life and non-life insurance advisor's qualification
Baltic financial advisors association - bfaaJan 2019
Languages
- enEnglish
- liLithuanian
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