Karolina V.

Karolina v.

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location of Karolina V.Lithuania
Phone number of Karolina V.+91 xxxx xxxxx
Followers of Karolina V.77 followers
  • Timeline

    Mar 2015 - May 2015

    Accounting Intern

    Ryterna Group
    Apr 2016 - Mar 2018

    Office Manager

    Lenbra JSC
    Mar 2018 - Jul 2019

    Client Manager

    Luminor Group
    Current Company
    Nov 2020 - now

    Claims Group Senior Manager

    Šiaulių Bankas
  • About me

    Claims group Senior Manager at Šiaulių Bankas Customer Experience Management Department

  • Education

    • Kaunas university of technology

      2015 - 2017
      Master's degree applied mathematics
    • Kaunas university of technology

      2011 - 2015
      Bachelor's degree economics and accounting
  • Experience

    • Ryterna group

      Mar 2015 - May 2015
      Accounting intern

      Main responsibilities:• Assistance in preparing financial statements.• Document verification and archiving.• Execution of tasks assigned by the manager.• Data collection for the Degree Final Project.

    • Lenbra jsc

      Apr 2016 - Mar 2018
      Office manager

      Main responsibilities:• Being the first contact for a new client seeking information on the services the company provides.• Maintaining office efficiency by planning and implementing office systems, layouts, and equipment procurement.• Preparing invoices and updating records.• Maintaining and continually improving quality management system ISO 9001.• Preparation of reports, certificates and project coordination.• Contacting customers when assigned.• Supporting company operations by supervising staff.Competences gained:• Improved international communication and collaboration.• Strong organizational and team working skills.• Experience gained in accounting.• Ability to work effectively under tight deadlines. Show less

    • Luminor group

      Mar 2018 - Jul 2019
      Client manager

      Main responsibilities:• Advising on lending, insurance, savings, investment products and day-to-day financial management to individual clients. • Preparing submissions and making decisions on the granting of credits within the limits of its authority.• Participating in individual customer credit monitoring, payment processing and payment card transactions monitoring.• Execution of individual and business customer account services, cash and other payment transactions.• Identifying potential fraud cases.• Active sales of the bank's, group's and bank's partners' products and services.• Creating and maintaining long-term relationships with existing and new portfolio clients, growing revenue through the client.• Educating customers the using of alternative channels.• Independently developing professional competencies and providing relevant insights and constructive feedback to improve department and organizational performance. Competences gained:• Professional experience in lending, insurance, savings and investment products.• Knowledge of payments, debit and credit cards, transactions and all other banking operations.• AML/KYC/GDPR experience.• Attention to detail.• Improved critical and analytical thinking.• Problem solving skills.• Effectively and accurately working on several tasks at one time, prioritizing tasks and working in a fast-paced environment. Show less

    • Šiaulių bankas

      Nov 2020 - now
      • Claims Group Senior Manager

        Jun 2024 - now
      • Customer Claims Manager

        Nov 2020 - Jun 2024
  • Licenses & Certifications

    • Lithuania - lia/nlia - life and non-life insurance advisor's qualification

      Baltic financial advisors association - bfaa
      Jan 2019