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Kapil Gautam

Kapil gautam

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location of Kapil GautamDelhi, India
Phone number of Kapil Gautam+91 xxxx xxxxx
Followers of Kapil Gautam570 followers

  • Timeline

    May 2005 - Sept 2009

    Assistant Manager Operations- Collections & Customer service operations

    Genpact
    Oct 2010 - Feb 2013

    Pre Sales Bid Manager

    Accenture
    Dec 2015 - Jul 2017

    Presales Project Manager

    EXL
    Current Company
    Jul 2019 - now

    Quality Black Belt & Transformation Manager

    Wipro

  • Skills

    In people management
    Variance analysis
    Collaterals
    Stakeholder management
    Corrective actions
    Insurance
    Family business
    Sales
    Team operations
    Business reviews
    Workforce planning
    Occasions
    Market research
    Mentoring
    Competitive analysis
    Finance
    F&a
    Sales leads
    New opportunities
    Utilities
    Sep ira
    Contact centers
    Sales and marketing
    Temporary placement
    Legal
    Offerings
    Increasing productivity
    Bid preparation
    Delhi
    Procurement
    Management
    Design
    Coaching
    Contractors
    Quarterly reviews
    Key performance indicators
    General electric
    Apac
    Hiring
    Initiation
    Leadership
    Visa
    Lean manufacturing
    Sharepoint
    Salesforce.com
    Human resources
    Business process outsourcing
    Migrating
    System
    Business services
    Relationship management
    Healthcare
    Team management
    Essentials
    Publishing
    Team leadership
    Radio access network
    Reports
    Strategy
    Hadoop
    High value
    Agreement
    Strategies
    Microsoft office
    Business innovation
    Budgeting
    Operations management
    Microsoft excel
    Training
    Contact center operations
    Customer service
    Sla
    Solution
    Scheduling
    Project management
    Informatics
    Reporting
    Third party applications
    Stakeholders
    Transition management
    Pre sales
    Call centers
    Service delivery
    Liaise
    High performance computing
    Analysis
    Campaigns
    Written
    Handling money
    Rfp writing
    Yahoo
    Rfp
    Content management
    Rfx
    Logistics
    Business development
    Business analysis
    Communication
    Process excellence
    Project bidding
    Lead generation
    Business operations
    Lead a team
    Erp
    Data analysis and reporting
    Business intelligence development studio
    Operations
    Workshops
    Repository
    Tender
    Marketing
    New hires
    Big data
    Document management
    Timelines
    Hotel management
    Service management
    Pages
    Project
    Dashboard
    Aes
    Presentations
    Staff retention
    Responsibility
    Six sigma
    Performance dashboards
    Bpo
    Call monitoring
    Estimating
    Portals
    End to end
    Graphics
    Gold
    Team performance
    Green belt
    Vendor management
    Process improvement
    Valid
    Phase
    India
    Proposal writing
    Agents
    Nominations
    Bfsi
    Budgets
    Appraisals
    Knowledge management
    Mis
    Customer service operations
    Evaluation
    Automation
    Performance management

  • About me

    An accomplished BPO/ITES professional with 12 years experience in Bid & Knowledge Management, Collections and Customer Service Operations, Project management, Pre-sales, Administration, People & stakeholder management - Worked with Tier-1 organizations like Accenture, GE, Genpact - Worked/Contributed on more than 100 projects/RFPs in 6 years, across offerings and industries (Contact center, F&A, BFS, Insurance, Procurement, Utilities, Healthcare, IT, Consulting, Analytics etc.) - Successfully handled Collections and Customer Service Operations at Genpact for consecutive 8 years ( US/UK clients)s - End to end RFX management- Receiving RFP, preparing RFP response/tender document, work with deal team, commercials, submission of bid - Project management- Planning, scheduling, co-ordination, event management, stakeholder management, quality checks, controller-ship - Handled a team size of up to 100 resources - Awarded on various occasions for innovation, automation, increasing productivity, people management, employee retention

  • Education

    • Delhi university

      -

    • National institute of hotel management - india

      1998 - 2001
      Bhm hotel management, finance & accounts, front office operations

    • St. xavier school - delhi

      -
      Arts, economics and commerce

  • Experience

    • Genpact

      May 2005 - Sept 2009
      Assistant manager operations- collections & customer service operations

      - Lead a team of agents involved in Collections & Customer service operations, for US/UK card Customers- Responsible for SLA adherence, business reviews, performance management, people management- Interaction with US/UK Clients to discuss and analyze the Dashboards, Process Performance, Strategies, Staffing etc.- Process Excellence – Liaise with the quality team on increasing productivity and continuous improvement - MIS work-Prepare and Publish performance metrics' dashboards on a regular basis - Ensure process meets client defined SLAs - Call monitoring and Evaluation and providing feedback to agents- Month End & Year End Performance evaluation and appraisals- Responsible for Hiring and Training for the process Show less

    • Accenture

      Oct 2010 - Feb 2013
      Pre sales bid manager

      - Lead a team of proposal managers who work on proposals (content and project management). End-to-End Bid management- Knowledge Management- create, update and maintain content on knowledge management portal

    • Exl

      Dec 2015 - Jul 2017
      Presales project manager

      Work with Solution Architect and Sales lead on RFP responsesEnd to End project management of RFP

    • Wipro

      Jul 2019 - now
      Quality black belt & transformation manager

      KRAs-- Managing Quality/ Process Excellence initiatives for client Engagements- Drive and mentor Lean, Six Sigma , CI and Automation projects within Operations - Consulting assignments and deliver business value to the customers through quality initiatives- Ensure CPMs and contractual commitment adherence - Support delivery team in internal, external process auditsAwards & Achievements- BB certified from Wipro- > 10mn $ value deliverd to clients - Won internal & external awards for Pex projects closed- Recieved multiple client and internal stakeholders appreciations/awards- Awarded by client team for contribution towards Pex iniatives Show less

  • Licenses & Certifications

    • Six sigma black belt certification

      Wipro

  • Honors & Awards

    • Awarded to Kapil Gautam
      Awards and Achievements Accenture, Genpact & GE Money Jan 2013 Awards and Achievements ( 2001- 2013 )- Awarded by Accenture leadership for setting up and running RFP team operations and developing content management portal- Genpact- awarded for successfully integrating and managing complex BPO RFPs for BFSI vertical - Automation done – with the help of IT team developed and implemented many tools like DMS ( deal management system, content center, Appraisal and AES automation - Ran Six sigma Green Belt project till Improve phase… Show more Awards and Achievements ( 2001- 2013 )- Awarded by Accenture leadership for setting up and running RFP team operations and developing content management portal- Genpact- awarded for successfully integrating and managing complex BPO RFPs for BFSI vertical - Automation done – with the help of IT team developed and implemented many tools like DMS ( deal management system, content center, Appraisal and AES automation - Ran Six sigma Green Belt project till Improve phase (project on Reducing 3rd party AHT) - Awarded “Best Retention Manger” in 2008 at GE Money, for team leading and employee retention abilities - Awarded “ Genpact Gold “ award in 2006 for high performance ,Employee retention, process excellence - Quality and innovation- submitted and implemented 5 Lean ideas/projects. Won Best Lean idea award twice - Designed and implemented many performance dashboards to track, measure and analyze individual, team & process performance. Used MS Excel macros- Awarded “ Manager of the quarter ” for 3 consecutive quarters in 2007- Travelled to U.S in 2010 and successfully completed training cum buddy up program into Bid and Proposal Management- Successfully transitioned Blend process from US in Nov’08 ( offsite transition) - Ranked # 1 Team Leader @ Genpact, Jpr Show less