Lorena Marani

Experience

• 

  PSINet (former SSDnet)

  Aug 1997 - Aug 1999

  Technical Support Manager

  Technical Support Manager at former SSD S.A. (Capital Federal, Argentina).Implement initiatives and training for the team members, provide resolution to hardware and software issues.Work closely with the system administrators to provide infrastructure support related to network operations. Improved customer descalation, customer feedback, service upselling and manager third party vendors,

• 

  P&O Ports USA

  Feb 2000 - Aug 2006

  EDI Planning Operations

  Spinnaker and Mainsail software operator, trainer and administrator. Handle and supervise EDI file transmissions and data entry of outbound cargo to other maritime ports around the world using Masterplan and Spinnaker Software. Customer Service for Shipping Lines and B2B support.Assisted the Operations Manager in daily activities.

• 

  ExecuTrain

  Feb 2007 - Mar 2008

  Facility Administrator - Corporate training sales

  • Customer Service, Database and Web administration, class logistics, calendar planning and training research• Corporate training sales for small, medium and large companies, including government, NGO, large corporations.

• 

  GlobalData Technology formerly Pyramid Research

  Mar 2008 - Dec 2012

  Global Sales Associate

  * Market Research Sales for the US and LATAM markets, CRM support for Corporate Global and LATAM clients in the TMT sector.

• 

  Florida Soccer Expo

  Jan 2012 - Oct 2013

  Marketing & PR at Florida Soccer Expo

  Exhibitor Booth Sales, Marketing Campaigns, Social Media and Advertising, Graphic/Digital Media design. Press and media relations.

• 

  Chapman Partnership

  Mar 2014 - Nov 2016

  HMIS Data and Reporting analyst

  Assistant to COOHMIS Database/Software Administrator/Report Writer (SAP) and data analysis. In-House Training and user support. Support to the COO.

• 

  Economist Intelligence: EIU

  Nov 2016 - now

  Provide account management support for clients in the Latin American and US territories; business development in region including subscription sales (corporate, government and academia), analyst presentations (speaker bureau), planning of marketing and sales campaigns, client relationship nurturing and opportunity development, proposal generation and contract negotiation for all clients in CALA and the US.

  • Customer Success Manager, Americas

    Feb 2024 - now

  • Business Development Latin America and US

    Nov 2016 - Mar 2024