Stoyan Varbanov

Experience

• 

  Cosmo Bulgaria Mobile (Globul)

  Jan 2003 - May 2005

  Customer Service / Support

  Globul Bulgaria was one of the largest mobile networks and fixed telecommunications provider in Bulgaria. I was fortunate to be part of a very young, friendly, ambitious and results driven customer service team.- Assisted customers with a wide range of problems and requests related to the company services, billing, or customers’ accounts.- Assisted customers with devices technical issues, troubleshooted and creatively determined solutions for a long-term resolution.- Disconnected or reconnected customers’ service upon request or when needed.- Worked with my superiors and other divisions on as needed basis, until the issue was resolved. Show less

• 

  Discount Two-Way Radio

  Jun 2005 - now

  - Communicated with clients to gather information about their project, budget and timeline by asking targeted discovery questions.- Identified and presented two-way radio communications solutions that best met client's requirements.- Established, developed and maintained business relationships with existing clients and generated new business from prospective customers.- Made calls and sent emails to existing and prospective clients as a follow up to sales quotes and purchases or simply to ensure that the clients are satisfied with our products and services.- Entered and processed orders and quotes into our CRM system (Everest and NetSuite) and ensured that all sales orders are processed accurately and shipped on time to ensure maximum customer satisfaction.- Provided product support through phone or email and escalated the resolution of the issues as needed. Show less - Assisted with the creation, setup, facilitation, and completion of marketing campaigns.- Designed graphics, banners, brochures, spec sheets product booklet and other marketing materials.- Designed product packaging materials such as user manuals, boxes, labels, and information cards.- Took product pictures and prepared them for use on the company website and other marketing purposes.- Assisted with website product pages maintenance, categorization, and organization.- Gathered and maintained a database of leads.- Used Microsoft Word, Excel, Power Point and Adobe Photoshop, Illustrator, and InDesign software products. Show less

  • Director of Business Development

    Jun 2015 - now

  • Marketing and Sales Director

    Oct 2008 - Jun 2015

  • Account Executive

    Mar 2006 - Oct 2008

  • Marketing Assistant

    Jun 2005 - Aug 2007