Mateusz Patrosz

Experience

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  Princeton Ski Shops

  Oct 2006 - Dec 2007

  Snowboard Department Sales Associate
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  The Canyon Club

  Jun 2007 - Aug 2009

  Waitstaff
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  Schussmeisters Ski Club, Inc.

  Sept 2007 - May 2011

  Bus Captain/Volunteer
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  Mount Kisco Medical Group

  Jul 2011 - Oct 2011

  Data Entry
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  Nine West Group

  Oct 2011 - Jan 2013

  Production Coordinator
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  The Peaks Project

  Dec 2012 - Apr 2014

  Business Development Coordinator
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  Launch Snowboards

  Jun 2013 - Jul 2018

  Operations Manager

  Led daily operations for a snowboard brand focused on serving the core rider community. Oversaw warehousing, shipping, e-commerce, and marketing functions to drive growth and streamline workflows.- Implemented backend systems including SkuVault (inventory), ShipStation (logistics), Shopify (e-commerce), and ExpertVoice (brand advocacy) to improve efficiency and engagement- Partnered with a tech firm to develop a custom inventory control system for on-site demo and rental programs, integrating advanced tracking technology- Collaborated across internal teams and with suppliers to support product development, ensuring alignment with market trends and customer expectations Show less

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  44 Board

  Sept 2013 - Mar 2014

  Sales Associate
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  OvRride

  Oct 2019 - May 2023

  Director of Business Operations

  Led operations for a high-volume adventure travel company offering all-inclusive ski, beach, and international trips from NYC. Managed logistics and business systems across 300+ trips annually, serving groups from 10 to 200 guests.- Directed end-to-end operations, ensuring seamless experiences for thousands of guests each season- Implemented scalable systems including FareHarbor (booking), Drip (email marketing), and Asana/Slack (team coordination), significantly improving efficiency and communication- Steered the company through the COVID-19 pandemic with sustained growth in sales, guest retention, and 5-star review performance Show less

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  Self-employed

  Jun 2023 - now

  Small Business Consultant

  Advised early-stage entrepreneurs and small business owners on operations, marketing, and customer engagement. Offered tailored solutions to improve efficiency and brand presence.- Conducted market research and competitive analysis- Helped streamline workflows and customer communication strategies- Supported branding and positioning efforts for niche businesses

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  Curated

  Nov 2023 - Feb 2025

  Freelance Sales - Snowboard Expert

  Provided personalized gear recommendations and product education to customers via the Curated e-commerce platform. Built rapport through chat-based consultations, resulting in high customer satisfaction and strong conversion rates.- Consistently ranked in top percentile for customer experience scores- Demonstrated deep product knowledge in snowboarding gear and apparel- Managed multiple client interactions simultaneously in a high-volume setting

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  57hours

  Jun 2024 - Dec 2024

  Guide Relations Manager

  Led partner success and supply growth across 10–15 adventure travel markets on a platform connecting outdoor enthusiasts with vetted local guides. Focused on strategic partner acquisition, engagement, and performance optimization.- Scaled underperforming regions, increasing sales from <$10K over 2 years to $100K+ in 3 months through targeted inventory and engagement strategies- Built strong relationships with guide partners, improving retention and optimizing listings to boost bookings- Collaborated with marketing on paid campaigns to enhance visibility and drive demand- Worked cross-functionally with sales and support teams to streamline the customer journey and improve conversion rates- Educated partners on platform tools and best practices, empowering long-term success- Leveraged performance data to drive supply and revenue optimization Show less