Experience

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  Scope international

  May 2002 - Aug 2004

  Technical support analyst
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  Accenture

  Jan 2004 - Jan 2006

  Team lead
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  Cms infosystems pvt. ltd.

  Feb 2006 - Sept 2006

  Project manager

  Project Planning and execution for CFCi India Ltd. and iflex

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  Hewlett-packard

  Sept 2006 - Mar 2014

  Working as part of the organizations Gobal Continuity function (HP Continuity Services) function. Presently working in a team of business continuity professionals and delivering consultancy to UKs largest Insurance Company. Role covers implementing the entire BC lifecycle from creating Policy, Plans, Strategy, exercising DR and also creating awareness within the account.Prior to this was part of the Continuity services for Bank of Ireland (through HP) wherein extensive exercising of the DR plans were carried out to ensure these DR plans were fit for purpose. Show less Supporting Bank of Baroda’s infrastructure in terms of Networking, applications, storage, servers, ATM’s etc to address operational issues.Managing all critical changes for successful implementation.Leading a team of 100+ resources in managing 24 x 7 IT operations to provide support on Core Banking Solution and remote desktop solution to branch users.Extensive intra unit coordination with Unix, Database, Application, Wintel and Network teamsRisk Analysis and identifying design gaps to raise concerns to PMO for mitigation of risks.Capacity planning - Rack space management, UPS requirement, Precision AC. Link Management etcPlanning the DC – DR Cutover for domestic and International territories for all application with minimum downtime. (CBS, Ebanking, AML, ATM, Treasury, EMS, ATM’s etc)Member of the CAB to plan and help in execution in all major changes and also managing all critical changes for successful implementationWorking closely with the tools team to integrate HP Openview products with systemsService Credit calculation and MIS Reporting Resource ManagementRegular review of performance measures and Service performance reporting to clientsImplemented Incident, Change, Service, Problem and configuration Management as per ITIL Framework.Measuring the overall performance for the IT Service Desk of Bank of Baroda to meet the SLA and KPI.Conducting Service Review meetings and incorporating improvement plans Show less

  • Business Continuity Consultant

    Jan 2010 - Mar 2014

  • IT Service Manager

    Sept 2006 - Dec 2009
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  Nationwide building society

  May 2014 - now

  Managing IT disaster recovery solution for Nationwide Building Society.

  • Project Engineering

    Jul 2018 - now

  • Disaster Recovery

    May 2014 - Jun 2018