Experience

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  H. b. maynard and co., inc.

  Feb 1992 - Jan 1997

  Programmer / analyst

  Designed, developed and maintained industrial engineering software applications available for Windows and VMS operating systems. The applications used common source code compiled for both environments.• Designed, developed and maintained batch processing applications.• Interacted with clients to troubleshoot hardware and software problems with the applications.• Migrated software applications from a character based, proprietary database environment to a GUI, relational database environment. Show less

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  Mckesson

  Jan 1997 - Sept 1998

  Senior interface developer

  Designed, developed, implemented and maintained HL7 and non-HL7 interfaces between hospital pharmacy information systems and hospital pharmaceutical dispensing system, Robot Rx.• Developed the relational database for the Robot Rx that replaced an ISAM backend.• Designed and developed the stored procedures to store and process hospital pharmaceutical orders.

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  Formtek

  Sept 1998 - Jan 1999

  Software engineer

  Designed and developed an inventory system integrated with a document management system for use on an Intranet.

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  Kirkpatrick & lockhart, llp

  Feb 1999 - Jun 2000

  Systems analyst

  Developed and managed client/server and web projects. • Development of the project methodology for the Application Development Group.• Reengineered processes and systems by standardizing procedures and applying technology.• Data modeling, design, development and implementation of transactional databases.• Designed, developed and implemented an application to track asbestos litigation limits for primary, secondary and tertiary insurers.

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  Idea integration

  Jul 2000 - Mar 2001

  Senior consultant

  Provided consulting services for external customers and internal projects. • Developed the methodology for the Strategic Management Consulting practice group.• Proposal development for the Business Intelligence practice group.• Data warehouse development.• Performance analysis and administration of Microsoft SQL Server databases.

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  Coventry health care

  Apr 2002 - Jan 2012

  Sr applications development consultant

  Supervisor – Supervisor of the Business Reporting Medical Management technical team that involved budgeting, recruiting, performance reviews, work scheduling and coordination of efforts with the business team.Technical Lead• Responsible for coordinating the Medical Management Business Intelligence team infrastructure including servers, storage and security.• Responsible for setting up help desk and change management processes for the Medical Management Business Intelligence team.• Point for the Medical Management Business Intelligence team for several initiatives including the Coventry data warehouse migration to Phoenix, the migration of IDX to Phoenix, the Oracle 11g upgrade and new business data conversions.Systems Consultant – Act as consultant / subject matter expert for reporting systems supported by the Medical Management team which includes troubleshooting issues, reviewing functional requirements and architecting technical designs.System Development – Maintenance, enhancement and development of Medical Management reporting systems.• Coventry Suite of Tools Usage Reporting – Designed and developed an automated process utilizing SQL Server and Cognos 8 Report Studio to deliver usage information to the business from the Ingenix Impact tools rebranded as the Coventry Suite of Tools.• Validation Automation – Designed and developed an automated validation processes for Medical Management reporting systems utilizing Cognos 8 reports, a SQL Server database, SQL Server stored procedures and SQL Server Integration Services packages.• Dashboard / Reporting – Designed, developed and maintained numerous reporting systems that utilized dashboards and detailed report for Medical Management utilizing Cognos 8, SQL Server databases, SQL Server stored procedures and SQL Server Integration Services packages. Show less

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  Ge healthcare

  Jan 2012 - May 2020

  Managed the service of assigned high revenue and at-risk customers to provide the customer with an elevated level of service.• Developed strong, positive relationships with customers through recurring meetings to discuss open issues, ongoing projects and future needs.• Continually reviewed the customer case backlog and followed up on cases with engineers to ensure timely case resolution.• Acted as a liaison between customers and engineers to eliminate roadblocks and facilitate engagement.• Managed major incidents for customers by hosting conference calls with the customer and technical experts and followed up with the customer through the issue resolution.• Created functional documentation for Artificial Intelligence applications to be used as reference documentation in customer enablement activities. Show less Managed and resolved issues escalated by the primary support team for PACS-IW.• Developed a tool with engineering utilizing SQL Server to recover images that were not inserted into PACS-IW due to failed mapping jobs.• Collaborated with engineering to develop a tool to reconcile the images stored in the file system to the images documented in the database using SQL Server.• Recognized as the SQL Server and HL7 expert on the team. Provided guidance and training to the primary and advanced support team engineers for SQL Server and HL7.• Developed and prototyped a health report for pro-active monitoring of customer PACS-IW systems. Show less

  • Technical Resolution Manager

    Jan 2017 - May 2020

  • Technical Support Engineer II

    Jan 2012 - Dec 2016
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  Analytics bound llc

  Dec 2020 - now

  Software architect

  Design and develop enhancements for an assessment web application using Python, Javascript, JQuery, Django and Bootstrap.• Learned Python, Django and Bootstrap in two weeks to take on the role.

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  Health catalyst

  May 2021 - now

  Interoperability data engineer, team lead