Kamrul Hassan

Experience

• 

  Fast Retailing

  Jun 2019 - May 2021

  Sales Associate

  As a Retail Sales Associate at Fast Retailing, I excel at understanding customer needs, providing tailored product recommendations, and consistently achieving sales targets. I focus on driving revenue while ensuring a positive shopping experience.

• 

  Luxottica

  Apr 2023 - Mar 2024

  Sales Executive

  I’m a dynamic, results-driven salesperson with experience in B2B and B2C sales, consistently exceeding targets. Skilled in negotiation and client relationship building, I excel at identifying customer needs and delivering tailored solutions. With a Bachelor’s in Business and Innovation, I combine strategic sales expertise with a commitment to customer satisfaction and thriving in fast-paced environments.

• 

  EAZE IT JAPAN K.K.

  Mar 2024 - May 2025

  IT Support Specialist

  I’m a dedicated IT Support Specialist with a Bachelor’s in Business and Innovation and CompTIA A+ certification. I specialize in troubleshooting hardware, software, and network issues, and managing system administration to ensure secure and efficient IT operations. Known for clear communication and a user-focused approach, also passionate about delivering exceptional technical support and innovative solutions that enhance workplace productivity.

• 

  Nokia

  Mar 2025 - Jun 2025

  Network Support Specialist

  • Providing technical troubleshooting and user support for critical IT systems at Nokia Networks in Tokyo, Japan.• Specializing in network management, server setup, installation, and ongoing system maintenance.• Collaborating with global IT teams to align local systems with Nokia’s broader technology strategy and security policies.• Responding to system outages and incidents with timely escalation and resolution to minimize downtime.

• 

  UST

  Jun 2025 - now

  IT Support Specialist

  Experienced IT Support Specialist with years of expertise in providing end-user technical assistance, troubleshooting hardware/software issues, and ensuring seamless IT operations. Skilled in resolving tickets, configuring systems, and delivering exceptional customer service to enhance productivity.

• 

  Schroders

  Jul 2025 - now

  IT Support Specialist

  As an IT Support Specialist at Schroders Japan, I deliver strategic and high-quality technical support to internal stakeholders, ensuring robust and seamless IT operations within a dynamic financial services environment. I specialize in end-user support, encompassing advanced troubleshooting of hardware, software, and network issues, as well as managing user lifecycle processes through InTune. With expertise in incident management, multi-factor authentication (MFA) solutions, VPN configurations, and enterprise software deployment. I am committed to proactive problem-solving and continuous improvement to Schroders’ mission of excellence and innovation. Show less