Experience

• 

  Axis bank

  Dec 2012 - May 2014

  Assistant manager
• 

  Rbl bank

  Jun 2014 - Jan 2016

  Assistant manager

  o Oversaw general banking operations like clearing, remittance, and credit operationso Monitored and ensured compliance with KYC and AML guidelineso Strived for high customer satisfaction by maintaining service standards and reduced TATo Developed and implemented strategies for operational efficiencyo Managed CA & SA portfolios, deepening customer relationships to enhance portfolio values

• 

  Tata consultancy services

  Feb 2016 - Jan 2023

  As business Analyst working for BFSI domain Performance test engineer in CITI Bank Project o Served as L1 analyst to review transaction alerts for HSBC UK clients and assist in preparing MIS reports.o Contributed to improving team performance and mentored new hireso Executed root cause analysis for quality improvement

  • Business Analyst

    May 2019 - Jan 2023

  • Performance Test Engineer

    May 2019 - Nov 2021

  • AML Analyst

    Feb 2016 - May 2019
• 

  Kanini

  Jan 2023 - Jan 2024

  Business analyst

  • Conducted requirement elicitation and analysis for various projects, including Benefit & Rewards and Credit Card applications• Developed and presented functional and software requirements to stakeholders• Managed requirement changes and coordinated with multiple teams across all SDLC phases• Assisted in the entire SDLC, from system analysis to maintenance of new project modules• Facilitated communication with clients through regular meetings, preparing and discussing MoMs