Experience

• 

  The body shop

  Nov 2013 - Feb 2014

  Store assistant

  This is where I learned the fundamentals of customer service e.g.Working under pressureBusiness awarenessTime managementProblem solving and taking initiativeCultural awareness

• 

  Iinet

  Apr 2014 - Jun 2015

  Technical support consultant

  Troubleshooting ADSL and Fibre optic Internet connection issuesTroubleshooting device issues which use Android, IOS, Microsoft softwareHardware troubleshooting (modems and mobile devices) for connectivity issues and email profile setups) I further developed my cultural awareness, amongst other skills, as I was servicing customers living in Australia.

• 

  Sa home loans

  Feb 2016 - Jul 2021

  Home loan finance pre- credit risk assessment incl. Analysis of financial statements (salary slips, audited and unaudited financial statements, banks statements and tax statements) of salaried, self employed, companies and trusts to determine financial capacity for home loan financing.Restructuring of home loans for divorce ownership share transfers, family property ownership changes, moving property from trust/company ownership to another separate legal entity. Experience working with property portfolio with rental units to access equity in order to purchase new property or to access funds for various purposesApplication of NCA, POPI and other regulatory requirements governing home loan financingOrigination of home loan financing for new purchases, home equity loans, and refinances, enabling my clients to obtain home ownership or access capital to improve cash flows Built and maintained relationships with Property Practitioners, conveyancers, Human Settlements Department Acquired 70% of client base from current client referrals as a result of exceptional customer service and industry expertiseApplied strong analytical skills and industry knowledge to compile high quality applications submitted to underwriting department which led to low applications declined ratio. Used negotiation, communication skills and tools throughout home purchase life cycle to get client to understand and accept home loan offer Wholistic education on home ownership to clients and members of the public. Originated more than 100 residential first home loans and home equity loans (refinancing and switching) , resulting in significant company profit.Organisational commitee member : SA Home Loans Voices of Women - Coastal Lead Show less Gained experience and knowledge of the administrative aspects of residential property finance.Over and above my duties; I took the initiative to connect and develop relationships with Government Employees Housing Scheme by:- Increasing awareness of the availability of the product (email campaign and in person presentations)- Hosting workshops to government employees about a) What is a home loanb) The Credit ABC'sWorking closely with Western Cape FLISP Subsidy Office and participating in public workshops and presentationsAs well as representing SA Home Loans at Western Cape Human Settlements strategy meetings on Affordable Housing while I was located in the Kenilworth, Cape Town branch of the company. Show less

  • Property Finance Consultant

    Mar 2018 - Jul 2021

  • Administrative Assistant to Property Finance Consultants

    Aug 2015 - Mar 2018

  • Graduate

    Feb 2016 - Mar 2017
• 

  Godmothersupreme management

  Nov 2021 - now

  Founder and creative director

  "Creativity is the wheel that drives innovation. " - GodmotherSupreme. 2022Our vision is to become the go to Creative House in the Eastern Cape. Whether is consultation or representation or collaboration we will walk the journey to success with you. As the Creative Director, I am the one who is responsible for defining and driving the culture of the organisation to be fit-for-purpose within the community it operates in.Roles and Responsibilities - Define, design and maintain the processes and procedures so that GMS Management can provide world-class service to its clients and collaborators, - Event planning- Proof reading, brainstorming and sound boarding ideas and other adhoc services to X, The Creative, - Management of musicians already signed to the agency @APRILSBABIES_MUSIC and @GIYANIXARCADE, - Restructure (corporate) Request for Proposal requirements documents into creative requirements briefs that Creatives understand,- Event planning and requirements gathering for productions and events...this requires me to be very very resourceful, - Executive produce content thats raw, fresh and exciting primarily with our main collaborators The Hangaround Media Company,- Provide referrals to freelance creatives for copywriting gigs, - Ideation and Strategic Advisory for in-house productions, collaborations and other creative sector members,-Social media (Facebook and Instagram) page establishment, management and strategy development, - Strategy assessment, strategy plan development and implementation for creatives, and- Production and logistics assistance. Check out some of the work done by GMS Management and our collaboratorshttps://linktr.ee/godmothersuprememgmt Show less