Satnam Shergill

Experience

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  123-reg

  Jun 2012 - Aug 2015

  Technical Support Supervisor

  I started as a 1st line technical support agent and was subsequently designated to a team leader role. This involved handling escalations, dealing with 2nd line technical queries and working on ways to improve overall team performance to meet SLA's.

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  IBM

  Sept 2015 - May 2019

  Test Analyst

  Working on large scale client projects which has led to the practical application of test planning, scripting, peer reviewing and executing using the testing tools Rational and HP ALM. This has included system, integration and regression testing, alongside defect reporting as well as some basic application of SQL alongside this. Precise and accurate documentation is a must at all times to ensure work package test cycle schedules are met and the progress of these are tracked accurately.

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  Parexel

  May 2019 - Jan 2021

  Software Validation Engineer

  Company re-branded to Calyx so same role info as that job description

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  CALYX

  Jan 2021 - Dec 2022

  Software Validation Engineer

  Software Validation Engineer using agile methodology In clinical trial sector. My day-to-day work includes:-Test Writing/execution using HP QC/QTEST in that time-Defect management in JIRA-Data comparison between web application and SQL database tables-Producing Post Ops reports-Working on full builds as well as Change Requests-Carrying out UAT analysis-Working with offshore teams in multiple regions to coordinate on projects-Peer reviewing test evidence/reports

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  4G Clinical

  Jan 2023 - now

  Software Test Analyst

  Testing of IRT systems for clinical trials using standard industry tools including QTEST and JIRA to log and manage test results and bugs respectively. Other responsibilities are those expected within testing sector such as test writing, reviewing, generating validaiton reports etc as per SOPs.