Rafael Chrysler Vergara

Experience

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  Harborview Medical Center

  Jan 2000 - Jan 2005

  Information Technology Specialist

  Responsible for hardware and software technical support for the talk dictation system and GE PACS system. Created network directories, assigned security permissions, and maintained security profiles and groups. Updated OS system software, network software, and software drivers.Assisted in the creation of comprehensive training documentation. Facilitated training for users of the Radiology IS applications and various windows applications.

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  UW Medicine

  Jan 2005 - now

  Deliver Clinical Application support for Northwest Hospital, University of WA Medical Center, Harborview Medical Center, and Seattle Cancer Care Alliance. Provide enterprise-level support to Physicians, Surgeons, and Nursing staff on a wide array of applications including Anesthesia EMR (Merge AIMS), McKesson Anesthesia Care, GE Maclab (Cardiology software), Codonics Syringe software, and multiple additional clinical applications.Perform extensive maintenance, troubleshooting, debugging, and repair for technical applications. Responsible for system administration, design, development, documentation, testing, and modification of specifications. Provide support for system issues and vendor system implementations, updates, and testing. Oversee ongoing maintenance, monitoring, and configuration.Play a vital role in the implementation of EPIC software for all hospital locations including multiple clinical, business systems, interfaces, and clinical data repositories. Serve as a subject matter and technical systems expert to manage the full project lifecycle. Collaborate cross-functionally to analyze business and technical requirements, design, build, test, and implement enhancements, and prepare for production support upon go-live (March 2021). Show less Provided enterprise-wide support including analysis, installation, configuration, maintenance, and troubleshooting. Installed and supported IT Services hardware and software, as well as networked and stand-alone peripherals. Consulted cross functionally with support teams, IT Services project teams, and the Medical Center user community.Partnered with software and hardware vendors to ensure functionality consistent with standards, policies, and practice. Configured and supported various email clients and ensured all production systems operated efficiently and reliably. Actively managed user relationships to analyze, plan, and prioritize project work and system request. Show less

  • Senior Application Specialist

    Jan 2008 - now

  • Senior Computer Specialist

    Jan 2005 - Jan 2008
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  University of Washington

  Dec 2018 - now

  Areas of responsibility include, but are not limited to:Performing programming in the development and implementation of Medical Device Integrations with Capsule SmartLinx and patient monitoring devices including Phillips, Spacelabs, and OBIX;implementing and supporting medical device integrations; and ensuring the integrity of data and minimizing disruption to customers. Analyze customer business and technical requirements and issues, recommending solutions• Design, build, test and implement enhancements to meet functional requirements• Provide production support and ongoing system troubleshooting, maintenance, monitoring, and training• Manage projects, processes and documentation to support customer needs.Subject matter expert and technical systems expert, possessing an array of cross-functional systems.

  • MDI Programmer

    Aug 2021 - now

  • Epic Optime/Anesthesia Applications Analyst

    Dec 2018 - now