Michael Horsley PMP, CSM, CSPO

Experience

• 

  Dollar General

  Aug 2000 - Jul 2006

  • PC Support Specialist/Helpdesk Analyst

    Dec 2004 - Jul 2006

  • Sr POS Analyst- Employee Response Center

    Aug 2000 - Dec 2004
• 

  General Mills

  Jul 2006 - Apr 2019

  Managed the Midwest and North America Information Technology strategy for the General Mills manufacturing company. Managed nine IT Professionals across two states with five locations. Was responsible for team development and training, employee performance, multi-site fiscal budgeting, DRP/BCP, and project management. Managed IT Operations at the General Mills New Albany, Indiana, and Winnipeg, Canada plants. Managed a single IT Professional. Was responsible for team development and training, local fiscal budget, project management, multi-system infrastructure support, and system access and auditing. Remotely supported 15 customer service facilities (warehouses), flour mills, grain elevators, and sales offices locations. Led desktop support, server support, network support, phone system support, and printers. Supported two manufacturing plants and a warehouse. Led desktop support, server support, network support, printer support, system access, and phone system

  • Information Technology Manager - SD-SC Field Solutions

    Sept 2015 - Apr 2019

  • Senior IT Site Lead

    May 2013 - Aug 2015

  • Senior Technical Support Specialist

    May 2012 - May 2013

  • Information System Coordinator

    Jul 2006 - May 2012
• 

  MCM Technology Solutions

  Apr 2019 - Apr 2022

  Responsible for product lifecycle from product development, presales engineering, project specifications with labor and resources, project execution, and delivery. The team consists of 7 IT engineers with specialties in Cisco, Vmware, Microsoft, and cybersecurity Responsible for operations and service delivery for a managed service provider(MSP) with clients in the healthcare, automotive sales, manufacturing, and services industries. Responsibilities include client satisfaction, support tools, scheduling, KPI and Metrics, development, and coaching. The team consists of 7 service desk analysts, 6 engineers, and one project manager.

  • Senior IT Engineering and Project Manager

    Jul 2021 - Apr 2022

  • Information Technology Service Delivery Manager

    Apr 2019 - Jun 2021
• 

  SpotOn

  Apr 2022 - now

  Responsible for project and program strategy for IT function. This includes managing a team focused on standardizing project and program processes, large initiatives across multiple business units, change management, and continuous improvement. Within this role, responsibilities encompass overseeing IT programs and projects, managing IT operations, company-wide IT communication facilitation, cultivating collaboration across teams, and administrating vendor relationships within the IT sphere.

  • Manager, IT Program Management Office

    Mar 2024 - now

  • Senior Technical Project Manager - IT

    Apr 2022 - Mar 2024