Bisaj Shishir

Experience

• 

  Nexential Solutions Pvt. Ltd.

  Aug 2020 - Feb 2021

  Sofware Trainee Intern
• 

  Aspire Systems

  Jun 2021 - now

  Senior Software Analyst

  - Preparing Technical design approach for requirement received from clients and work on complex requirement independently.- Administration of ServiceNow instance including the Flow Designer, UI pages, UI actions, Business Rules, UI Policies, Client Scripts, Script Includes, Dictionaries, ACL and version upgrades.- Portal Enhancements for the custom applications and implemented designer-provided user interfaces.- Implementing data streams for cloud integrations and customizing Integration Hub spokes based on organizational needs- Managing data with CMDB, LDAP, Import sets and other third party applications- Configuring CMDB health dashboards on the Principal CIs and duplication tasks- Coordinated installation of ServiceNow platform upgrades- Configuring scheduled jobs to automatically populate data retrieved from the Work Order (FSM Module) database into custom reports.- Implemented the Transfer Order Management includes customizing the UI actions, dictionary entries, Transfer Order Management Workflows, Business Rules and Notifications.- Greenfield Implementations on ITSM, CSM , FSM, CMDB, and Now Agent- Provided Technical support in the deployments, Performance Analytics, Reports, ITSM modules, Service Graph Connectors (SCCM, Intune) and Case Management. Show less