Fariq Asyraf Roslan

Experience

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  Computacenter

  Feb 2017 - Sept 2020

  Service Desk Analyst

  o Supporting users from Sanofi S.A.o Assisting users resolve issues with computer hardware or software. Respond to user inquiries, assess problems and issues with IT equipment and applications, and help resolve these issues for users.o Work closely with other IT department personnel to provide assistance on tasks that are outside the scope of knowledge or expertise.o Provide users technical documentation for installation and configuration problems

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  IT BUSINESS SOLUTIONS

  Oct 2020 - Feb 2021

  Service Desk Analyst

  o Supporting users from Petroliam Nasional Berhad (PETRONAS)o Manage support requests that can come through telephone. Document issue severity, and utilize standard procedures to resolve issueso Provide IT departments with data regarding recurring issues and problems reported by multiple users by maintaining detailed records of users' issues with software and hardware. Make recommendations to prevent future problems based on users' history of software or hardware issues.

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  Getronics

  Apr 2021 - Sept 2022

  System Specialist

  • Service Desk Analysto Supporting users from Baker Hughes (Malaysia) Sdn. Bhd. o Manage support requests that can come through telephone, chat, email and self-service portal.o Assisting users resolve issues with computer hardware or software. Respond to user inquiries, assess problems and issues with IT equipment and applications, and help resolve these issues for users. o Manage escalation of the ticket to the resolver group as per client’s processes.

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  Averis

  Sept 2022 - Jan 2024

  Senior Analyst
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  Yinson GreenTech

  Oct 2024 - now

  System Administrator