Ajithkumar Nair

Experience

• 

  Tata Consultancy Services

  May 2017 - Aug 2019

  Receivable Specialist

  1. Experience in the field of Receivable Specialist, representing Organization to the End Customer (Client) being a Key Contact Person.2. Responsible to ensure Prompt receipts from the client to the Organization.3. Process Activity includes Pre-collections, Mid Collections, Month End Collections, Clearing Customer Accounts, Reimbursement & Refund, Providing Statement of Accounts/Balance Confirmation, Raising requests for Sales Adjustment documents.4. Reporting Activities (Collection Report, Unapplied Report). Show less

• 

  FedEx

  Sept 2019 - May 2021

  CFS Representative - West India

  1. Collection of Large Targeted Revenue every month from over 160 key regular accounts (INR 9cr to 11cr AR pool) - 90% Target V/S Collections.2. Reduction of Bad Debts and DSO to a target minimum per month. Ensuring of all receipts and credits are correctly allocated.3. Establishing and Maintaining Greater Customer Relationships to maximize account performance by means of Field Visits.4. Managing customer accounts by ensuring quick and efficient resolution towards issues and queries rose, so as to ensure no payment delays.5. Recovering older debts by utilizing person tracking skills, negotiating payment plans and working closely with Indian Lawyers for recovery related litigation matters.6. Working on developing and implementing process enhancements by applying Quality Driven Management (QDM) Strategies. Show less

• 

  DHL Express

  May 2021 - now

  1. Leading and Directing projects focused on process improvement and automation initiatives, utilizing waterfall, agile and hybrid methodologies of project management.2. Recruit, build, supervise, and develop a high-performing team, fostering a culture of excellence and ensuring the achievement of key performance indicators (KPIs).3. Ensure proper staffing of projects by aligning resources based on skills, experience, and formal training/education to effectively change processes.Key Projects Led & Initiated for India :-1. Automated Write-Off Write-Back Workflow Tool Implementation.2. Credit Limit Process for Tele-Sales Segment.3. Centralized Credit Open Process.4. Virtual Bank Account Process - Reduced payment accounting TAT from 9 to 3 days. Show less 1. Performing complex data analysis using MS Office and Excel VBA Macros to automate reports and facilitate data-driven decision-making.2. Developing and implementing reporting strategies using Power BI, providing stakeholders with insightful analytics and recommendations to drive business performance.3. Interacting with technical and non-technical teams to ensure proper understanding of requirements and clear communication.Key Projects Led & Initiated for India :-1. Customer Verification Process.2. Automated Dunning Process.3. Automated Credit Stop Workflow Tool (ICCC-CS Tool).4. Debt Collection & Legal Customer Management Process. Show less

  • Senior Credit Risk Analyst

    Oct 2023 - now

  • Credit Risk Analyst

    Sept 2021 - Oct 2023

  • Credit Executive

    May 2021 - Sept 2021