Vimal Srivastava

Experience

• 

  Jaiprakash Enterprises Limited

  Mar 2001 - Feb 2004

  Jr. System Engineer

  End-User Technology Support , IT operations

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  National Stock Exchange of India

  Mar 2004 - Jun 2006

  Engineer -IT

  IT Infrastructure & User Service deliveryResponsible for smooth functioning of trading system for NSE members & IT End User Support for internal users.Ensure smooth functioning of user Systems Network & Application.Lotus Notes Administration of Local Domain Server,

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  McKinsey & Company

  Jun 2006 - Jul 2011

  While working in McKinsey & Company, I played a significant role in IT Operations, IT Service Delivery, IT infrastructure modernization. Drove technology and business alignment with a focus on IT trends, governance, and service delivery models. Over the tenure, I supervised the local IT Team for providing the end-user technical support and ensuring customer satisfaction; managed the IT infrastructure in the office and ensured the uptime for infrastructure to run the business smoothly; and facilitated coordination with Global Technology Team for infrastructure-related issues and resolution. Led internal and external vendor employees to ensure KPIs achievement. Delivered third-party business application support involving Bloomberg, DataStream, Thompson Reuters, etc.Further to this, I provided end-user support for local applications and managed hosting of applications in the local data center, and backup & restoration for the same. Coordinated with internal resources and third-party vendors for various projects like new technology adoption, Automation, office build, IT infrastructure, and others.I partnered with telecom service providers, telecom vendor partners, and global telecom teams to maintain optimum levels of communication to effectively and efficiently complete projects/projects. Prepared & executed the business continuity plan; managed the data backup schedules and plans. Show less

  • IT Engineer

    Jan 2011 - Jul 2011

  • Sr. IT Specialist

    Jan 2009 - Dec 2010

  • IT Specialist

    Jun 2006 - Dec 2008
• 

  BlackRock

  Jul 2011 - Nov 2022

  I joined as Associate - Digital Workplace Operations and rose to the position of Vice President - Digital Workplace Operations since 2017. Throughout my tenure, my responsibility has been to lead end user technical operations. IT Service Delivery, IT infrastructure management, technology implementation and transition, vendor management and talent management in a fast-paced, intellectually intense, service-oriented environment. Drive planning & budgeting of IT operations, hardware & services; financial forecasting to realize future needs of the organization. Act as InfoSec ambassador for the India office and ensure adherence to information security policies.Evangelize technical innovations that create significant cost advantages or differentiated customer experience; ensure that information technology adds the maximum value to the company to facilitate the success of the business. Meanwhile, I had driven large-scale technical operations & complex tech projects (Infrastructure Build, Application Deployment, Windows10 Migration, Office 365 Deployment, etc.) in an international & multicultural setting.I am currently hiring, inspiring, growing, and developing high-performing, result-oriented & cross-border teams; enhancing morale, facilitating cross-group collaboration, global on-site/off-shore engagements, and ensuring staff development, talent management & employee retention. Further, my emphasis has always been on driving business transformation from a traditional player to digital platform.Besides, I blueprint strategy and roadmap for organizational excellence in the application of ITSM services, procedures, and tools. As an ambassador for IT, I work across the business to provide effective communication on IT matters and build relationships with partner teams to achieve shared objectives, provide strategic insight, and lead continuous improvement efforts in service and operations. Show less I was hired to direct the team of Technical Support Engineers to provide level 1 and level 2 support around end-user technologies in India. Implemented the ITIL program to improve work practices and processes which included design & implementation of Incident, Problem & Change Management processes, Configuration Management; and Business Continuity and Disaster Recovery plans.Furthermore, I reinvented the ticketing system (ticket response and resolution time) and ensured the meeting of SLAs & KPI’s as agreed with the business; responsible for knowledge management and ensured the team was creating knowledge records.I was also accountable for the engineering of desktop technologies; the complete cycle of new technologies from evaluation to deployment; and virtualization and mobile technologies i.e. VMWare, Citrix & MDM. Managed the infrastructure of India offices, servers, network, circuits, telecom, and multimedia; proactively worked with global teams and vendors to ensure uptime of data centers.Besides, I executed IT projects of technology & infrastructure developments within the time frame. Managed the hardware, software, manpower, telecom vendors, etc. for cost-effective procurements and optimized delivery of services. Show less

  • Vice President Digital Workplace Operations

    Jan 2017 - Nov 2022

  • Associate - Digital Workplace Operations

    Jul 2011 - Dec 2016
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  Google

  Oct 2022 - now

  Technical Operations Manager