Joanna Olsen

Experience

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  SWAT (Summer Winter Action Tours)

  Sept 1999 - Jun 2003

  Account Manager

  • Managed new and old sales accounts in the Southern California region• Aided in the design and implementation of marketing campaigns including developing marketing collateral• Coordinated travel logistics for students - trips to foreign and domestic locations • Recruited sales representatives

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  Northrop Grumman Corporation

  Jul 2002 - Sept 2003

  • Provide project control, scheduling and business management support to projects operating under government and commercial contracts• Develop plans, forecasts, and budgets for business and project resource management• Develop maintain business reporting systems to conform with customer and internal requirements• Provide indirect expense trend analysis to management for strategic planning purposes • Assist buyers in purchasing department (research/analysis/troubleshooting)• Maintain purchase orders

  • Program Control Analyst

    Sept 2002 - Sept 2003

  • Intern

    Jul 2002 - Sept 2002
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  Northrop Grumman Corporation

  Sept 2004 - Jul 2005

  Marketing Analyst

  • Maintained ongoing knowledge of the DoD marketplace and competitor data to support strategic marketing plan • Customer relations and familiarity with key staff ranging from mid to senior level managers• Reviewed business development opportunities and developed relevant target opportunity reports• Involved in research and reporting used to evaluate the volatility and economics of all new business opportunities• Worked with key staff to meet current and future contract award targets• Assisted in SAP/ERP implementation Show less

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  Booz Allen Hamilton

  Oct 2005 - Oct 2009

  Business Process Analyst

  • Develop and manage process improvement projects from design/requirements to establishing and execution of on-time delivery using the DMAIC process• Communicate regularly with project stakeholders and executive sponsors about progress toward goals, critical factors, obstacles and overall project timeline• Serve as the primary customer/development team liaison and interface to effectively translate customer needs into developer actionable elements• Translated workforce requirements into business, system and functional requirements and partnered with IT developers to translate requirements into design specifications• Individually responsible for oversight, creative development, and quality control of project charters, business cases, process maps, user manuals and technical guides• Facilitate customer delivery meetings to demonstrate how application meets current and future process needs Show less

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  CACI International Inc

  Oct 2009 - Sept 2017

  Application Development Program Manager

  • Provides project portfolio management expertise for large to enterprise scale programs with moderate to high complexity throughout the Navy SEAL Command• Successfully manage 4 client cost plus and fixed price contracts valued at $4M in annual revenue o Increased revenue by 28 % in 2 years to include an increase in staff of 13 employees• Oversee 56 geographically distributed personnel in San Diego, Virginia and Iraq serving as the lead liaison between government and corporate leadership• Apply CMMI, Six Sigma, project management and technical expertise in collection, development, documentation, and tracking of customer processes and requirements• Manage project delivery teams comprised of analysts and developers across the full spectrum of the application development life cycle for projects involving SharePoint, CRM/Salesforce and Oracle• Managed project task execution on multiple projects to include release schedules and milestones using Agile methodologies and MS Project• Manage program portfolio by integrating various project schedules, task assignments, and managing schedule progress - from large phases through to detailed tasks to include understanding and managing dependencies as well as application release readiness• Participates in the preparation of proposals, business plans, proposal work statements and specifications, operating budgets and financial terms/conditions of contract• Proactively mitigate risks and remove obstacles to ensure on time delivery• Use Earned Value Management (EVM) metrics to control the time and cost performance of projects as well as report metrics at monthly program management team meetings• Advanced skills in MS SharePoint, MS Excel and MS Project Show less

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  Systems Plus, Inc.

  Sept 2017 - Apr 2019

  IT Program Manager for NSW Enterprise Knowledge Management

  • Enterprise support services project manager• Decisive leader with demonstrated ability to develop talent and promote teamwork• Directed multi-location, cross-functional and multi-disciplinary IT team of 45 direct and subcontracted staff• Ability to quickly rationalize risks across competing initiatives and skilled at aligning initiatives with strategic business objectives to drive optimal and perpetual value• Led analysis of project requirements, partnered with SME’s to review processes, pain points, and risks, and developed improvements to systems, data, and processes• Manage the overall and day-to-day operations of contract budgets, spending, burn rates and over expenditures to ensure costs are on track as well as provide a monthly review of the ongoing program activities and return on investment• Provide technical, project management and administrative support in the scheduling, tracking and execution of program efforts to include requirements, recommended solutions and a Return on Investment (ROI) summary• Successfully identify and recommend solutions for 50+ requirements for client-focused MOSS 2010/SharePoint 2013 Portals, Business Intelligence Dashboards, and Microsoft CRM/Salesforce solutions supporting 9,000 users Show less

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  AUSGAR Technologies, Inc.

  Apr 2019 - now

  Program Manager