Mohamed Medhat

Experience

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  بنك التعمير والإسكان HD Bank

  Oct 2022 - Apr 2023

  Call Center Agent

  • Answering Customers incoming calls.• Handling Customers Issues with Efficiency and Proper way.• Presentation of social housing projects, Central Bank of Housing initiatives, and housing units reservation projects.• submit disputes on any transactions has system issues.• Providing Customers and non-customers with the organization’s and services products information.• Following up The Customer's Complaint when required.• Notes and call reports as necessary and updating them in the CRM.• Worked on different systems (CMS–XCS–T24)E-Banking / Fawry (DWP – TMS) Show less

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  ABD EL WAHAB KAMAL & CO.

  May 2023 - Aug 2023

  Associate Auditor

  • Develop monthly financial statements that include cash flow, profit and loss statements, and balance sheet.• Prepare journal and ledger entries.• Research accounting & auditing matters and document conclusions.

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  MIDBANK

  Sept 2023 - Aug 2024

  Universal teller

  • Assist customers with their financial transactions, including deposits, withdrawals, banker cheque, clearing, RTGS, in accordance with the bank's SOP.• Arrange transfer of funds between accounts based on customer written request to facilitate customer needs.• Market bank's products to customers to increase Branch Portfolio.• Implement Forex transactions (Buy/Sell foreign currencies)• Governmental electronic payment service (E-finance)• Implement mutual funds' purchase and redemption transactions.• Recharge Prepaid card through POS.• Send External Transfer to Fund Transfer centralization.• Settle current / saving account balances and overdrafts. Show less

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  National Bank of Egypt (NBE)

  Sept 2024 - now

  Banker