Armando Sanchez Hernandez

Armando Sanchez Hernandez

Senior Customer Service Technical Support Administrator

Followers of Armando Sanchez Hernandez99 followers
location of Armando Sanchez HernandezTlalnepantla de Baz, México, Mexico

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  • Timeline

  • About me

    Customer Support Administrator en Diebold Nixdorf

  • Education

    • Universidad Tecnológica de México

      2016 - 2018
      Maestría en Dirección de Proyectos

      Título

    • Universidad Tecnológica de México

      2009 - 2013
      Licenciado en Administración de Tecnologias de la Información
  • Experience

    • Pearson Hispanoamérica

      May 2014 - May 2022
      Senior Customer Service Technical Support Administrator

      -On-site support to end customers.​-Sales risk prevention.​-Process validation of QA support.​-Customized bilingual support to internal and external clients in Latin America.​-Coordination of different projects in Latin America.​-Re-engineering of processes to improve LMS support.​-Internal and external teams' supervision in order to submit results for end user.​-Requirements documentation for main clients in Latin America.​-Development of service, support and follow-up protocols for problem solving.​-Provide technical support to different educational LMS, both in Spanish and English, of Latin America.​-Canvas - LMS integrations implementation support.​-Monitoring and support with global teams for troubleshooting and products improvement.​Pearson Educación de México​ Trainee -2014-2016.-Virtual schools' creation and support to different digital products.​-Use of LMS and improvement process development for end-user support.​-Assistance in creating user manuals for Bilingual - Educational LMS. Show less

    • Diebold Nixdorf

      Apr 2023 - now
      Customer Support Administrator

      -Administration of complex issues and give a timely solution manner.-Troubleshooting network issues, connections,platforms,sales systems and payment.-Support of routers and technology infrastructure.-Escalate and tracking problems with global teams of technology infrastructure.-Solving complex problems , using diferents platforms(zendesk, Jira,Sap,Citrix,Sql,Ebs)-Support day-to-day the financial operations.

  • Licenses & Certifications