Chinelo Ikegwuani ACIPM

Experience

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  MTN

  Sept 2012 - Jul 2015

  Team Lead Customer Care Represen

  Leading a team of over 20 subordinate staff in the handling and resolution of billing or service complaint in adherence to documented procedure.Compilation of team`s report and performance for the preparation of Key Performance Indicator (KPI)Following-up on customer inquiries not immediately resolved; Identify and escalate priority issues. Refer unresolved customers complaint to designated departments for investigation and resolution.Assisting in ensuring optimal utilization of designated applications, systems and tools in Call Centre operationsRegular feedback to the supervisor/manager on important developments as it affects the running of the call center.Leading the team in providing on request clear information, revision and updates on available products and services. Show less

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  Wakanow

  Aug 2016 - Sept 2019

  Travel Consultant

  Advised clients on suitable options for domestic or international destinations, tours, accommodations, transport, insurance and fares.Preparing customized itineraries to suit the clients` preferences and budget.Upsold complimentary products like visa assistance, travel insurance, hotel reservation, in line with customers' requirements.Developed strategies for more effective sales both individually and as part of a team.Performed cost-benefit analysis for prospective customers. Maintained positive business and customer relationship in the effort to extend customer lifetime value. Provided up-to-date advice on travel regulations including visa and medicalrequirements, baggage limits, safety, and local customs. Show less

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  IEJ Limited

  Sept 2019 - Feb 2020

  Human Resources Executive

  • Managed recruitment and selection of talents for clients.• Maintained correspondence with clients on phone and emails to initiate and sustain business relationships. • Screened applicant resumes and coordinated both phone and in-person interviews• Organized new employee orientation schedules for all new hires• Tracked various statistics and kept detailed records to support human resources department• Delivered friendly assistance with new hires throughout interviewing and hiring process Show less

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  Simba Group

  Nov 2020 - now

  Customer Success Manager