
Arnel Fernandez

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About me
IT Testing Engineer I at Conduent
Education

Asian College of Technology - International Educational Foundation
2006 - 2010Bachelor of Science in Information Technology Information Technology
Experience

Conduent
Jun 2010 - nowIT Testing Engineer I
Dec 2016 - nowData Entry Operator
Jun 2010 - Dec 2016
Licenses & Certifications
- View certificate

Developing a Growth Mind-set
SkillsoftDec 2020 - View certificate

Communicating Effectively with Customers
SkillsoftDec 2020 - View certificate

Managing for Operational Excellence
SkillsoftMar 2022 - View certificate

Interacting with Customers
SkillsoftDec 2020 - View certificate

Six Sigma Black Belt: Data Types, Sampling, Collection, and Measurement
SkillsoftMar 2022 - View certificate

Expert Insights on Essential Customer Service Skills
SkillsoftDec 2020 - View certificate

Applying Value Stream Mapping in Lean Business
SkillsoftMar 2022 - View certificate

Encouraging Team Communication and Collaboration
SkillsoftOct 2020 - View certificate

Procrastination: Admitting it is the First Step
SkillsoftDec 2020 - View certificate

Designing a Customer Service Strategy
SkillsoftDec 2020 - View certificate

Facing Confrontation in Customer Service
SkillsoftDec 2020 - View certificate

Rapport Building in Customer Service
SkillsoftDec 2020 - View certificate

Dealing with Customer Service Incidents and Complaints
SkillsoftDec 2020 - View certificate

Enabling Business Process Improvement
SkillsoftMar 2022 - View certificate

Expert Insights on Customer Relationships
SkillsoftDec 2020 - View certificate

Polishing Your Skills for Excellent Customer Service
SkillsoftDec 2020 - View certificate

The Waterfall Software Development Model
SkillsoftDec 2020 - View certificate

Building Rapport with Your Boss
SkillsoftOct 2020 - View certificate

Six Sigma and Lean: Foundations and Principles
SkillsoftMar 2022 - View certificate

Becoming a Successful Collaborator
SkillsoftOct 2020 - View certificate

Using Lean to Reduce Waste and Streamline Value Flow
SkillsoftMar 2022 - View certificate

Overview of the ITIL® Service Lifecycle
SkillsoftDec 2020 - View certificate

Trust Building through Effective Communication
SkillsoftDec 2020 - View certificate

Providing Telephone Customer Service
SkillsoftDec 2020 - View certificate

Expert Insights on Presentation Skills
SkillsoftOct 2020 - View certificate

The Language of DevOps: DevOps Principles & Practices
SkillsoftNov 2020 - View certificate

Controlling Conflict, Stress, and Time in Customer Service
SkillsoftOct 2020 - View certificate

Providing Effective Internal Customer Service
SkillsoftDec 2020 - View certificate

Controlling Conflict, Stress, and Time in Customer Service
SkillsoftOct 2020 - View certificate

Make The Time You Need: Get Organized
SkillsoftOct 2020 - View certificate

Expert Insights on Time Management
SkillsoftOct 2020 - View certificate

Building Your Professional Network
SkillsoftOct 2020 - View certificate

Agile Software Development: Agile Development Life Cycle
SkillsoftNov 2020 - View certificate

Providing On-site Customer Service
SkillsoftDec 2020 - View certificate

Navigating Your Own Emotions
SkillsoftDec 2020 - View certificate

Coaching Techniques That Inspire Coachees to Action
SkillsoftOct 2020 - View certificate

Expert Insights on Call Center Operations Management
SkillsoftDec 2020 - View certificate

Navigating Your Own Emotions
SkillsoftDec 2020 - View certificate

Applying Value Stream Mapping in Lean Business
SkillsoftMar 2022 - View certificate

Expert Insights on Time Management
SkillsoftOct 2020 - View certificate

Making an Impact with Non-verbal Communication
SkillsoftOct 2020 - View certificate

The Art of Staying Focused
SkillsoftOct 2020 - View certificate

Maximize Your Productivity by Managing Time and Tasks
SkillsoftOct 2020 - View certificate

Expert Insights on Working Effectively on a Team
SkillsoftOct 2020 - View certificate

The Art and Science of Communication
SkillsoftOct 2020 - View certificate

Managing and Engaging Stakeholders
SkillsoftOct 2020 - View certificate

Expert Insights on Career Planning
SkillsoftSept 2020 - View certificate

Getting Your Career on the Right Track
SkillsoftSept 2020 - View certificate

Using Communication Strategies to Bridge Cultural Divides
SkillsoftOct 2020 - View certificate

Developing a Plan to Further Your Career
SkillsoftSept 2020 - View certificate

Getting Your Career on the Right Track
SkillsoftSept 2020 - View certificate

Using Performance Appraisals to Advance Your Career
SkillsoftSept 2020
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