Arnel Fernandez

9 followers

Cebu, Central Visayas, Philippines

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Timeline
About me
IT Testing Engineer I at Conduent
Education
- Asian College of Technology - International Educational Foundation
  2006 - 2010
  Bachelor of Science in Information Technology Information Technology
Experience
- Conduent
  Jun 2010 - now
  - IT Testing Engineer I
    Dec 2016 - now
  - Data Entry Operator
    Jun 2010 - Dec 2016
Licenses & Certifications
- Developing a Growth Mind-set
  Skillsoft
  Dec 2020
  View certificate
- Communicating Effectively with Customers
  Skillsoft
  Dec 2020
  View certificate
- Managing for Operational Excellence
  Skillsoft
  Mar 2022
  View certificate
- Interacting with Customers
  Skillsoft
  Dec 2020
  View certificate
- Six Sigma Black Belt: Data Types, Sampling, Collection, and Measurement
  Skillsoft
  Mar 2022
  View certificate
- Expert Insights on Essential Customer Service Skills
  Skillsoft
  Dec 2020
  View certificate
- Applying Value Stream Mapping in Lean Business
  Skillsoft
  Mar 2022
  View certificate
- Encouraging Team Communication and Collaboration
  Skillsoft
  Oct 2020
  View certificate
- Procrastination: Admitting it is the First Step
  Skillsoft
  Dec 2020
  View certificate
- Designing a Customer Service Strategy
  Skillsoft
  Dec 2020
  View certificate
- Facing Confrontation in Customer Service
  Skillsoft
  Dec 2020
  View certificate
- Rapport Building in Customer Service
  Skillsoft
  Dec 2020
  View certificate
- Dealing with Customer Service Incidents and Complaints
  Skillsoft
  Dec 2020
  View certificate
- Enabling Business Process Improvement
  Skillsoft
  Mar 2022
  View certificate
- Expert Insights on Customer Relationships
  Skillsoft
  Dec 2020
  View certificate
- Polishing Your Skills for Excellent Customer Service
  Skillsoft
  Dec 2020
  View certificate
- The Waterfall Software Development Model
  Skillsoft
  Dec 2020
  View certificate
- Building Rapport with Your Boss
  Skillsoft
  Oct 2020
  View certificate
- Six Sigma and Lean: Foundations and Principles
  Skillsoft
  Mar 2022
  View certificate
- Becoming a Successful Collaborator
  Skillsoft
  Oct 2020
  View certificate
- Using Lean to Reduce Waste and Streamline Value Flow
  Skillsoft
  Mar 2022
  View certificate
- Overview of the ITIL® Service Lifecycle
  Skillsoft
  Dec 2020
  View certificate
- Trust Building through Effective Communication
  Skillsoft
  Dec 2020
  View certificate
- Providing Telephone Customer Service
  Skillsoft
  Dec 2020
  View certificate
- Expert Insights on Presentation Skills
  Skillsoft
  Oct 2020
  View certificate
- The Language of DevOps: DevOps Principles & Practices
  Skillsoft
  Nov 2020
  View certificate
- Controlling Conflict, Stress, and Time in Customer Service
  Skillsoft
  Oct 2020
  View certificate
- Providing Effective Internal Customer Service
  Skillsoft
  Dec 2020
  View certificate
- Controlling Conflict, Stress, and Time in Customer Service
  Skillsoft
  Oct 2020
  View certificate
- Make The Time You Need: Get Organized
  Skillsoft
  Oct 2020
  View certificate
- Expert Insights on Time Management
  Skillsoft
  Oct 2020
  View certificate
- Building Your Professional Network
  Skillsoft
  Oct 2020
  View certificate
- Agile Software Development: Agile Development Life Cycle
  Skillsoft
  Nov 2020
  View certificate
- Providing On-site Customer Service
  Skillsoft
  Dec 2020
  View certificate
- Navigating Your Own Emotions
  Skillsoft
  Dec 2020
  View certificate
- Coaching Techniques That Inspire Coachees to Action
  Skillsoft
  Oct 2020
  View certificate
- Expert Insights on Call Center Operations Management
  Skillsoft
  Dec 2020
  View certificate
- Navigating Your Own Emotions
  Skillsoft
  Dec 2020
  View certificate
- Applying Value Stream Mapping in Lean Business
  Skillsoft
  Mar 2022
  View certificate
- Expert Insights on Time Management
  Skillsoft
  Oct 2020
  View certificate
- Making an Impact with Non-verbal Communication
  Skillsoft
  Oct 2020
  View certificate
- The Art of Staying Focused
  Skillsoft
  Oct 2020
  View certificate
- Maximize Your Productivity by Managing Time and Tasks
  Skillsoft
  Oct 2020
  View certificate
- Expert Insights on Working Effectively on a Team
  Skillsoft
  Oct 2020
  View certificate
- The Art and Science of Communication
  Skillsoft
  Oct 2020
  View certificate
- Managing and Engaging Stakeholders
  Skillsoft
  Oct 2020
  View certificate
- Expert Insights on Career Planning
  Skillsoft
  Sept 2020
  View certificate
- Getting Your Career on the Right Track
  Skillsoft
  Sept 2020
  View certificate
- Using Communication Strategies to Bridge Cultural Divides
  Skillsoft
  Oct 2020
  View certificate
- Developing a Plan to Further Your Career
  Skillsoft
  Sept 2020
  View certificate
- Getting Your Career on the Right Track
  Skillsoft
  Sept 2020
  View certificate
- Using Performance Appraisals to Advance Your Career
  Skillsoft
  Sept 2020
  View certificate

Recommendations
...

Arnel Fernandez

Timeline

About me

Education

Asian College of Technology - International Educational Foundation

Experience

Conduent

IT Testing Engineer I

Data Entry Operator

Licenses & Certifications

Developing a Growth Mind-set

Communicating Effectively with Customers

Managing for Operational Excellence

Interacting with Customers

Six Sigma Black Belt: Data Types, Sampling, Collection, and Measurement

Expert Insights on Essential Customer Service Skills

Applying Value Stream Mapping in Lean Business

Encouraging Team Communication and Collaboration

Procrastination: Admitting it is the First Step

Designing a Customer Service Strategy

Facing Confrontation in Customer Service

Rapport Building in Customer Service

Dealing with Customer Service Incidents and Complaints

Enabling Business Process Improvement

Expert Insights on Customer Relationships

Polishing Your Skills for Excellent Customer Service

The Waterfall Software Development Model

Building Rapport with Your Boss

Six Sigma and Lean: Foundations and Principles

Becoming a Successful Collaborator

Using Lean to Reduce Waste and Streamline Value Flow

Overview of the ITIL® Service Lifecycle

Trust Building through Effective Communication

Providing Telephone Customer Service

Expert Insights on Presentation Skills

The Language of DevOps: DevOps Principles & Practices

Controlling Conflict, Stress, and Time in Customer Service

Providing Effective Internal Customer Service

Controlling Conflict, Stress, and Time in Customer Service

Make The Time You Need: Get Organized

Expert Insights on Time Management

Building Your Professional Network

Agile Software Development: Agile Development Life Cycle

Providing On-site Customer Service

Navigating Your Own Emotions

Coaching Techniques That Inspire Coachees to Action

Expert Insights on Call Center Operations Management

Navigating Your Own Emotions

Applying Value Stream Mapping in Lean Business

Expert Insights on Time Management

Making an Impact with Non-verbal Communication

The Art of Staying Focused

Maximize Your Productivity by Managing Time and Tasks

Expert Insights on Working Effectively on a Team

The Art and Science of Communication

Managing and Engaging Stakeholders

Expert Insights on Career Planning

Getting Your Career on the Right Track

Using Communication Strategies to Bridge Cultural Divides

Developing a Plan to Further Your Career

Getting Your Career on the Right Track

Using Performance Appraisals to Advance Your Career

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