Saravanan Muthusamy

Experience

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  Al Hashar - Nissan Services

  Dec 1998 - May 2006

  From Shop Floor to Branch Workshop Manager

  As Branch Workshop ManagerJob profile:• Leading a team of 26 technicians and 5 Support staffs • Looking after the W/shop activities on day today basis.• Attending Customers and their complaints• Capable of preparing Estimates, Invoices and Final credit invoices.• Looking after 650 vehicles per month and thus generating the business to meet the target.• Maintaining good relationship with the corporate segment and retail customers.• Conducting free check –up campaigns to build up confidence among the non-visiting customers.Achievements:• Introduced new scheme (special service packages, special discount on parts and labour) for non-visiting customers and increased the business by 50% within one year. Introduced special schemes for C grade customers to match the local garages. Show less

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  Precission Tune Auto Care @ ADNOC

  Jun 2006 - Aug 2008

  Centre Manager

  Centre ManagerUnit : Precision Tune Auto CareResponsibility : Heading Centre Operations and Profitability of the UnitReporting Authority : Regional General ManagerTeam Strength : 26 professionalsSpecific Responsibilities:• Leading a team of 4 service advisors and 22 technicians in two Centers • Over all discipline and administration of workshop staff. • Budgeting and forecasting for workshop.• Handling customer complaints.• Compliance of Standards and Procedures lay down by Principles.• Arranging Trainings to the staff according to their ability.• Monitoring work progress & extracting quality job.• Preparing and implementing technical ideas to achieve the targets.• Monitoring PSF status. • Developing marketing activities.• Preparing Business Plan, implementing & Developing• Spare parts handling (Stock inventory, ordering etc.)Achievements: • Increased the business from 0 to AED 2,23,000/- with in a period of 1 year, which includes labor AED 87,000/-.per location Show less

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  Autorent Car Service Centre - Suhail Bahwan Group Of Companies

  Sept 2008 - Mar 2012

  Workshop Manager

  Service ManagerUnit : Autorent Car Service CentreResponsibility : Heading Fleet MaintenanceReporting Authority : General ManagerTeam Strength : 45 professionalSpecific Responsibilities:• To plan and execute business targets like vehicle reporting, labour revenue, parts revenue.• To ensure effective inventory management.• To ensure First Time Right.• To measure and maintain low TAT (Turnaround time) of vehicles.• Manpower training.• To ensure Quality Standards.• To ensure high level of housekeeping standards.• Manpower recruitment as per business objectives.• To ensure low turnaround time (TAT) for accidental vehicles.• To measure and review ‘Customer satisfaction ‘of lease and rental customers.• To maintain desired levels of Productivity and efficiency.• To liaison with Audit department for speedy approvals of LPO’s.• To liaison with Surveyors for speedy survey and approvals.• To maintain equipment and tools in good performing condition.• To liaison with Manufacturer for warranty and free service related claims.• To liaison with manufacturer dealership for efficient parts supply.• To maintain MIS reports and communicate management at desired intervals.Achievements:Achieved the best TAT in cost effective mannerMaintained Value Per Claim less than AED 1625/-, resulting in reduced Insurance Premium RateMaintained high rate of Ready Fleet (Min 96% to Max 97.5%)Solely developed service facilities at Dubai & Abu Dhabi. Show less

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  Dollar Auto Works

  Apr 2012 - Apr 2014

  Servcie & Operations Manager

  Service & Operations ManagerUnit : Dollar Auto Works & DAW Automobiles Assembly LLCResponsibility : Heading Complete Operations of both the CompaniesReporting Authority : Managing DirectorTeam Strength : 55 professionalsSpecific Responsibilities:• Demonstrate a thorough working knowledge of all aspects of Auto Service Centre, including all point of sale, pricing, merchandising, mechanical and administrative procedures.• Demonstrate a thorough working knowledge of all aspects of the Quality business-management system.• Provide technical assistance to each sectors as needed.• Manage and maintain the upkeep and procurement of the equipment needed for the Auto Service Centres and the Small Engine Repair Centre.• Manages a team of 65 members including Sales & Marketing Managers• Work closely with Marketing team to create effective marketing campaigns.• Administrates and analyse incentive plan(s) to ensure it is achieving positive results to increase productivity and overall profitability of the Company.• Assist shop floor Management and Store Management in the recruiting, interviewing and training of store Auto Service Managers, Auto Service Centre Technicians and Auto Service Writers for the Auto Centres• Develop and execute sales & marketing plans designed to enhance brand image, generate demand and maximize revenue• Explore and develop new business opportunities, growth strategies and potential new business models in or adjacent to the Automotive Market.• Build and manage relationships with new and existing customers• Monitoring work progress & extracting quality job; Preparing and implementing technical ideas to achieve the targets.Acheivements:• Won 3 years’ service contract of GVLP - WFP divisions of UNO• Won the major orders of UNHCR & IFRC – UNO divisions• Established potential dealer network across the country and partnership program with the off-roading clubs Show less

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  Arabian Eagle Group Of Companies

  Apr 2014 - Jun 2015

  Group Business Development Manager

  Arabian Eagle Group Of Companies.Duration: 2014 May to 2015 JuneBusiness Development Manager& Division HeadDivision : Equipment division & Auto Service CentreReporting Authority: Managing DirectorTeam Strength : 65 professionalsSpecific Responsibilities:• Locates or proposes potential business deals by contacting potential partners; discovering and exploring opportunities.• Screens potential business deals by analysing market strategies, deal requirements, potential, and financials; evaluating options; resolving internal priorities; recommending future investments.• Develops negotiating strategies and positions by studying integration of new venture with company strategies and operations; examining risks and potentials; estimating prospects needs and goals to convert them into clients.• Closes new business deals by coordinating requirements; developing and negotiating contracts; integrating contract requirements with business operations.• Protects organization's value by keeping information confidential.• Maintaining personal & professional networks; participating in professional networking programs.• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. • Identifies business related events, publications, and announcements; tracking individual contributors and their accomplishments.Achievements:• Set 4X4 Accessories fitting division and won potential orders from International NGO & exporters• Drove the team to 80% growth in the second half of the year2014 in Equipment Division• Honored with “Hunter Engineering Company” product’s distributorship for the whole country Show less

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  Suhail Bahwan Auto Group

  Jun 2015 - now

  Business Development Manager

  Autorent Car Service Centre – Suhail Bahwan Group of CompaniesDuration: 2015 June till dateBusiness Development ManagerReporting Authority: Senior General ManagerSpecific Responsibilities:• Attend industry functions, such as association events and conferences, and provide feedback and information on market and creative trends.• Present to and consult with mid and senior level management on business trends with a view to developing new services, products, and distribution channels.• Identify opportunities for campaigns, services, and distribution channels that will lead to an increase in sales.• Using knowledge of the market and competitors, identify and develop the company’s unique selling propositions and differentiators.• Prospect for potential new clients and turn this into increased business.• Participate in pricing the solution/service.• Handle objections by clarifying, emphasizing agreements and working through differences to a positive conclusion. * Use a variety of styles to persuade or negotiate appropriately.• Present new products and services and enhance existing relationships.• Work with technical staff and other internal colleagues to meet customer needs.• Work with marketing staff to ensure that prerequisites (like prequalification or getting on a vendor list) are fulfilled within a timely manner.• Present business development training and mentoring to business developers and other internal staff.Achievements:• Launched successfully “Service Contract package” for Multibrand vehicles.• Increased the Business by 18% within 6 months Present Workings:• Working on Vehicle Conversion Business Plan• Working on Partnership Program with Top Supermarkets for Service business• Working on Product Launch of Dobinson 4X4 Accessories Show less