
Saul Zarrate
Analyst Programmer and System Analyst

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About me
Agile DevOps Delivery Manager
Education

Universidad de Los Andes
1997 - 2002BA (Hons) Software EngineeringDeveloped multi-interdisciplinary skills around the study and research of information technologies, software development, web platforms and information systems.

University of Strathclyde
2005 - 2006Msc with Distinction on Business Information Technology Systems Business Administration and Management, GeneralDeveloped managerial understanding of Business, embracing both strategic and operational change and potential of IT to automate and improve business needs and opportunities.
Experience

Various Companies
Jul 1998 - Nov 2004Analyst Programmer and System AnalystVarious roles within the IT arena ranging from Java and Oracle to Lead Systems Analyst.

NHS
Apr 2005 - Jun 2007BUSINESS SYSTEMS ANALYST• Streamlined data flow processes by identifying bottlenecks and implementing improvements.-> Organised workshops and focus groups to gather and define user requirements.-> Acted as a liaison between IT and medical staff, ensuring clear communication and alignment on requirements.• Conducted process modeling and analysis to optimise data flow and system efficiency.

Student Loans Company
Jun 2007 - Sept 2013• Managed projects worth £50K to £3M, delivering on time, within budget, and with high quality, achieving ROI of £2-4M annually.• Delivered key functionalities, including HEI Bursaries, Payments & Attendance, and Fee Waivers, reducing operational and financial risk across systems.-> Led delivery across the full SDLC, managing cross-functional teams of BAs, developers, and testers to execute complex back-end, middle-office, and front-end changes.-> Oversaw project prioritisation, scope, and coordination to align with strategic goals. Show less
IT Project Manager
Aug 2008 - Sept 2013BUSINESS SYSTEMS ANALYST
Jun 2007 - Aug 2008

Barclays Wealth and Investment Management
Sept 2013 - Jul 2015Scrum Master / IT Project ManagerScrum master and Project Manager within the Enterprise Data Warehouse team for Barclays Wealth and Investment.• Transitioned a globally distributed, waterfall-oriented team to SCRUM, delivering projects with budgets up to £1.5M.• Delivered regulatory compliance solutions (FATCA), reducing tax evasion and detecting market abuse (£700K; 21-member team).• Turned around the Wealth Direct portfolio, enhancing wealth management services for self-directed clients (£1.5M; 25-member team).• Implemented SOA for Wealth Card, enabling online access to credit card data (£450K; 15-member team)-> Led agile ceremonies (sprint planning, stand-ups, retrospectives) across global teams (UK, USA, Asia). -> Managed project scope, risks, issues, dependencies, budgets, and stakeholder communications. -> Established governance standards for tracking budgets, reporting, and improving team productivity and quality. Show less

The Home Office
Sept 2015 - Aug 2016Senior Project ManagerDelivered virtualised Case Management & MI systems on AWS in a high-pressure anti-terrorism setting to prevent Radio Nuclear material entry into the UK.• Led a technology team to conceptualize and deliver a Case Management & MI system, securing programme Board approval.• Utilised SCRUM methodology to integrate new vendors with existing core legacy systems and radio nuclear detection infrastructure.-> Managed a team of 10, overseeing the commercial process and vendor selection with a £3M budget-> Accountable for technical feasibility, scope, timescale, cost, Board approval, and e2e delivery. Show less

Motability Operations
Aug 2016 - Aug 2018Programme ManagerDelivered a Business Intelligence (BI) virtualised solution on AWS for a complex leasing system, enabling +300 users to perform BI/MI for informed decision-making and financial reporting.• Implemented agile practices across 5 new scrums (team of 40+), optimizing efficiency in requirements management, release processes (improved by 80%), performance testing, and technical debt reduction.• Enabled business to access critical data in AWS increasing availability by 60%.-> Responsible for a technical team of 40 (SCs, POs, BAs, Dev, Testers). Accountable to board. Show less

HM Revenue & Customs
Dec 2018 - Nov 2019Agile DevOps Transformation Manager (Management Consultant)Led strategy, team formation, and delivery of a transformation to maximise DevOps adoption (4K staff).• Achieved £2M+ in savings, standardising CI/CD pipelines across software teams and elevating agility.• Improved SLAs across the organisation for several projects by 60%.-> Held full decision-making authority and accountability for directing the DevOps service. -> Recruited and built a team of 20 Cloud Specialists, DevOps Engineers and PMs.

Altamira
Dec 2019 - Dec 2021Head of Software DeliveryAs Head of Software Delivery at Altamira, I led the rapid growth of a US-based start-up by driving AWS Cloud and DevOps adoption. This included successfully migrating custom-built legacy systems to AWS and securing £10M in funding for ML/AI projects. -> Program managed a cross-functional team of 25, delivering end-to-end technical solutions to support business growth.

HSBC
Dec 2021 - nowControls Simplification Delivery LeadSpearheaded global transformation of compliance reporting for software development & cyber controls across 9K+ applications in 70+ countries, streamlining processes for faster and safer software delivery.• Scaled up a global compliance engine to automate control submissions, expand controls coverage, and simplify compliance processes for engineers.• Led engineering & cyber teams to enhance controls, improve risk posture, and foster adoption of an agile mindset.-> Delivery managed a diverse team of 10 (BAs, Developers, QAs), based in UK, Poland and China, while leading Scrum ceremonies (stand-ups, planning, retrospectives, and S&Ts).-> Oversaw project requirements, risks, and dependencies, ensuring adherence to functional requirements while facilitating knowledge sharing and training across teams. Show less
Licenses & Certifications

PRINCE2
APMG - InternationalFeb 2011
Languages
- enEnglish
- spSpanish
- itItalian
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