Zohaib Ahmed

Experience

• 

  AirCheck India Private Limited

  Jun 2006 - Nov 2022

  • Managing operations of sizable team of 260+ employee for a range of media related products and services offered across five countries.• Providing required direction to the team of Operations Supervisors and Mentors for day-to-day operations, workflow management, and resource allocation.• Developing and executing innovative business and operational strategies for organizational growth and process/team performance enhancement, assuring the achievement of desired business outcomes and deliverables.• Cross-functional team management across global team of 500+ employees across global team and prominent Stakeholders. Closely working with other organization verticals like Human Resources, IT and Data Quality Group.• Ensuring all clients related client queries and concerns are addressed in timely manner with required support.• Engaged in performing management functions such as staffing, training and development, process mapping and expanding business plans.• Managing deliverables all special projects, client-facing reports efficiently and accurately.• Training and development plans and strategy of team members by offering continues guidance and mentorship on best practices while providing constructive feedback. Show less • Spearheaded all aspects of operations for a team 250+ people, including data processing, reporting technical issues, leave management, and employee development.• Ensured timely deliverables to clients, making decisions that are action-oriented to develop plans and strategies for enhancing team and process performance, client retention and ensuring targeted business outcomes.• Managed increasing the effectiveness and efficiency of Support team (HR, IT and Finance) by communication between support and business functions ensuring maximum team and client satisfaction.• Recommended resource requirements in relation to business priorities, future business plans, and new products while factoring in process and efficiency improvements to Operations Manager.• Managed personnel to ensure business objectives are met. Developing multi-tasking plans, training and transition across various products due to reasons like attrition, product expansion and any special projects and tasks.• Implemented necessary compliance with the company's rules, regulations, and international standards. Examine the quality of data provided and MRC (Media Ratings Council) audit related compliance while communicating the effectiveness of local operations.• Expert attention in investigating and communicating various products and process needs, challenges and features to development team at the corporate headquarters (USA) for a better user and client experience, overall quality and performance improvement and efficiency. Show less • Managed all aspects of operations for a team of 90 people and playing crucial role in in planning and executing day-to-day operation. Primary responsibility of ensuring organizational effectiveness by providing processing team.• Analyzed teams’ performance, ensured performance standards are maintained by the team and performance expectations and job responsibilities are clearly understood.• Planned and coordinated with other Operations Supervisors across 3 global locations to discuss operations priorities, task assignments and all other matters related to operations.• Managed the work floor, ensure adherence to company policies and procedure, MIS: Management information system, compliance with all company rules and procedures and departmental work instructions. Show less

  • Operations Manager

    Oct 2021 - Nov 2022

  • Lead Operations Supervisor

    Mar 2014 - Sept 2021

  • Operations Supervisor

    Feb 2009 - Feb 2014

  • Senior Quality Assurance Analyst/Trainer

    Mar 2008 - Jan 2009

  • Quality Assurance Analyst/Verifier

    Jul 2007 - Feb 2008

  • Agent

    Jun 2006 - Jun 2007
• 

  Gracenote

  Jan 2023 - now

  • Manager - Content Solutions

    Apr 2024 - now

  • Assistant Manager, Operations: Metadata Production

    Jan 2023 - Mar 2024