Jayan Reghu

Experience

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  Septacone Info Solutions Pvt Ltd

  Jul 2012 - Jan 2014

  ITIL®V3 Foundation Certified Technical Analyst

  o Project Type: Application support and Enhancement o Tools: Nagios, SQL Developer, Putty Server o RDBMS: Oracle o Ticketing tools: Jira, OTRS o Operating System: Sun Solaris o Providing better support to client. Roles and Responsibilities: -----------------------------------------o Responsible for providing the support in L1/L2 level depending on the priority of the issues. o Escalate to development team when code changes are required or complex issues are faced. o Providing support related to users reported issues. o Contributed to Performance improvements by automating scripts. o Scheduling, monitoring and troubleshooting of jobs. o Monitor the log files and log information of the jobs. o Resolve all the P1/P2/P3 prioritizing issues in our queue. o Doing maintenance activities on production environments o Grow and perfect automated network monitoring and writing monitor scripts o Assigning and escalating tickets to corresponding team or person as mentioned in ticket.o Interacting with the customer and performing all the jobs before the deadline. o Status reporting on weekly and monthly basis. o Providing better support to client. o Trouble shooting of customers issues in depth and liaise with QA and Development, raising defects. Show less

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  Flytxt

  Feb 2014 - Oct 2015

  ITIL®V3 Foundation Certified, Senior Operations Engineer

  Working Platforms: NEON,ITAG, QREDA o Project Type: Production Support and Enhancement o Client: Airtel, Aircel ,Vodafone, Hutch, Warid, Teletalk,Vodacom, MTN o Tools: Nagios, SQL Developer, Putty Server o RDBMS: Oracle o Big Data Analysis o Operating System: Sun Solaris o Providing better support to client.• Project Description: Neon is a complex campaign management platform by which we can target customers, push messages, WAP Push etc., and Raise conversions and fulfil those customers. For targeting and fulfilling, the data/CDR files are parallel uploaded to the system (DB) through respective jobs. We are supporting and maintaining this platform from both Frontend and backend. Roles and Responsibilities: -----------------------------------------o Responsible for providing the support in L1/L2 level depending on the priority of the issues. o Escalate to development team when code changes are required or complex issues are faced. o Providing support related to users reported issues. o Contributed to Performance improvements by automating scripts. o Scheduling, monitoring and troubleshooting of jobs. o Monitor the log files and log information of the jobs. o Resolve all the P1/P2/P3 prioritizing issues in our queue. o Interacting with the customer and performing all the jobs before the deadline. o Status reporting on weekly and monthly basis. o Providing better support to client. o Trouble shooting of customers issues in depth and liaise with QA and Development, raising defects.o Deploy and upgrade platform instances for Development / QA o Doing maintenance activities on production environments o Grow and perfect automated network monitoring and writing monitor scripts o Tune the operations of the platform and suggest improvements o Assigning and escalating tickets to corresponding team or person as mentioned in ticket. Show less

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  IBS Software

  Oct 2015 - Sept 2018

  ITIL®V3 Foundation Certified Technical Lead

  iFly Res is the next generation Airline Passenger Services System, providing a viable, practical migration alternative to commercial airlines from the current generation legacy applications. iFly Res comprehensively addresses the passenger reservations, inventory control, fares & ticketing, and departure control needs of commercial airlines and providing reliable, responsive and cost effective support for this mission critical system .iFly Res is designed to support evolving business models, helping airlines to adapt to their environment quickly. Its customer centric features help airlines to recognize and provide value added services to its customers through all touch points. The sophisticated inventory and yield management mechanisms coupled with powerful decision support analytics provide the tools that airlines need to maximize revenues and profits..Hybrid airline version of iFly Res has the added features and functionality for today's new generation carriers. These hybrid carriers are airlines having a more complex route structure, multiple cabins, GDS distribution, interlining and code share.iFly Res is also designed for full service carriers. Such Airlines can easily integrate iFly Res into the airline operating environment, without the need for radical change in their existing infrastructure. The iFly Res system can be easily customized to provide optimal functionality and efficiency to cater to the specific needs of these class of carriers. Show less

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  H&R Block India

  Sept 2018 - Aug 2022

  Microsoft Certified Technical Lead - DevOps

  TXO is a critical and web-based application which is used by the people in United States for tax filing. We manage the migration process of different builds, patches, fixes and other add-ons across development, staging, QA and production environments via CI/CD pipelines. We are responsible for the servers and have to ensure 100% uptime of applications, reliability, integrity, security and performance.

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  Infosys

  Aug 2022 - now

  Senior Consultant