Abdullah Alramil

Experience

• 

  Advertising Agency

  Jan 2001 - Apr 2004

  Supervisor

  • Managed and contributed in working plans of various advertising projects.• Implemented the use of modern technology to improve the costumer service of the agency.• Doubled the agency’s total revenues.

• 

  ISS

  Sept 2004 - May 2005

  Inspector

  • Specialized in Non-Destructive Testing (NDT). • Applied ultra sound, penetration, magnetic and visual testing to analyze material properties

• 

  The Saudi National Bank - SNB

  May 2005 - now

  • Supported the portfolio growth in the branch by identifying cross sell opportunities, deepening relationships and increasing client acquisition. • Implemented and managed the operating and capital budget to maximize the branch profitability. • Ensure that the branch service supports the overall NCB objective to provide superior and excellent costumer service.• Provided inspiration, team work and leadership to branch staff daily through one to one couching and end of day meetings. • Performed unique transactions requiring in depth operation knowledge.• Led the weekly and monthly inventory, tracking and other operation reports.• Created strong service culture, fostering an environment in which all branch employee work together to provide ultimate costumer satisfaction. • Represented and exemplified the NCB main attributes of being perceptive, progressive, responsive, respectful and fair both internally and externally.• Ensured the delivery of accurate, quick and efficient customer service. • Provided excellent customer service, maintained costumer satisfaction and generated numerous return businesses.• Developed new costumer relationships and opened new accounts for customers.• Addressed costumer questions/concerns to the appropriate sources for resolution.• Documented larger deposits using currency transaction reports. • Received cash and checks for deposit, verified amounts and examined checks for endorsement.• Employed security measures to ensure funds were not compromised.

  • Branch Manager

    Jun 2012 - now

  • Premier Relationship Manager

    Jun 2008 - Jun 2012

  • Costumer Service Officer

    Jul 2006 - Jun 2008

  • Costumer Service

    Dec 2005 - Jul 2006

  • Teller

    May 2005 - Dec 2005