Experience

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  Toyota

  May 2005 - Aug 2006

  Desktop support

  Set-up new users (Join the Domain and set-up e-mails)Installing Software & Device driversTroubleshooting Network issueInstalling and configuring SAPInstalling and configuring Lotus Notes and all application is needed on user's pc

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  Amadeus

  May 2006 - Sept 2011

  System engineer

  Remote support for all Amadeus ClientsLogging calls on CMS system and resolving themInstalling Amadeus on Desktops and serversTroubleshooting Amadeus issues and resolving them remotely

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  Club travel

  Sept 2008 - Dec 2011

  System engineer

  Remote Support, escalation point for Club TravelResolving calls for Club Travel and all clients on KaseyaResolving Club Travel issues that are escalated to meMicrosoft Exchange 2007 and Windows 2008 supportCreating users on Active Directory and setting them up on the pc’s

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  Integr8 it

  Jan 2012 - Apr 2016

  System specialist

  Handle all Messaging escalation including Disaster recovery, Exchange Backup and maintenanceInstalling and configuring Exchange serverPart of Technical service team responsible for project ImplementationClient’s visits and meetingsMake sure that SLA is met

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  Ithuba holdings (pty) ltd

  May 2016 - Oct 2018

  Server specialist

  ResponsibilitiesMaintain the computer networking system in an office environment by tracking server activity,performing upgrades of software, maintaining computer hardware and virtual servers, addressingquestions about technical problems, and improving efficiency by evaluating system networkfunctions. Manages desktop engineers who escalate to me and I also act as their Mentor as we share knowledge and experiences.DutiesConduct Integrated troubleshooting on networks, server, storage, and virtualizationSupport Backup/Disaster Recovery Management of Virtual Machines using:o Symantec Backup Exec 2015 Install and Configure Windows Server 2012 Virtual Machines including the followingCritical Services:o Active Directoryo DNSo DHCPo Group Policy ManagementDay to Day System Support and Administration of:o Microsoft Exchange Server 2013o Microsoft SQL Server 2012o Linux Servers( Cent OS, Debian)Participate in on-call after-hours support rotation, responding to support calls afterhours/weekends/holidays/shutdownsInfrastructure Management covering Hardware support Implementation of VMWare, Nutanix, Hardware and operating Systems Solutions to provide Hosting services to multiple infrastructure environments.Provision Linux and Windows virtual machines according to the specified business requirements and maintaining the hypervisor which they reside on.Update system and process documentation, user guides and Standard OperatingProcedures (SOPs) as needed.Resolve service request tickets for Microsoft Platform technical issues and Linux environment.Installs new software and system upgrades including evaluation and installation of MSpatches. Show less

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  Upd

  Nov 2018 - now

  Technical specialist ii

  Responsibilities• Responsible for Infrastructure solution design, implementation, maintenance and support (run) for area of responsibility• Evaluate, recommend and implement system architectures• Continuous performance monitoring and reporting of relevant infrastructure, systems and services• Design, implement, configuration and maintenance of systems• Perform regular reviews and tests of technical services• Participate and represent Infrastructure in Architectural Forums• Technical support of relevant environments• Primary technical escalation point• Incident and Service Request management (SLA’s)• Technical change management• System Maintenance• Operational Duties – execution special request jobs and maintaining Unix & Windows Schedulers• Deploying code to production systems• Environmental management ( Aircon, UPS, etc) Show less