Experience

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  Kostal ireland gmbh

  Jun 2013 - Feb 2014

  Production line operator

  ● Ensured smooth running of machinery from beginning to end.● Trained to produce different products on different machine lines, ran some lines independently and worked as part of a team for others. ● Worked towards set targets and was able to reach and exceed these targets regularly.● Conducted frequent quality control tests to ensure product was consistently excellent.

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  Voxpro

  Sept 2015 - May 2016

  Customer service representative

  ● Worked in bilingual customer care, German and English.● Administrated customer support via e-mail, phone and online chat.● Used problem solving and communication skills to find solutions to suit both the customer and the client.● Provided translations for other departments within the company; English-German German-English.

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  Allianz partners

  Oct 2019 - now

  Claims officer

  ● Process and manage claims within the agreed company SLA, Clear to Zero.● Ensure accurate and efficient adjudication/investigation of each claim, ensuring timely follow-ups and accurate reporting. ● Work with management, Helpline and interdepartmental teams to ensure accurate processing. ● Process claims predominantly in English and German, with focus on German language.