Experience

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  Victoria's secret

  Oct 2014 - Jan 2015

  Sales associate

  • Interacted with customers and displayed expert product knowledge • Ensured each customer received quality service • Maintained awareness of all sales and promotions • Restocked merchandise as needed

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  American eagle outfitters

  Jul 2015 - Aug 2015

  Sales associate

  • Assisted customers in sales and advised them on the latest trend • Organized displays, stock shelves, and operated cash registers

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  Nordstrom

  Aug 2015 - Aug 2016

  Stylist

  • Ensured a high level of client satisfaction through excellent and proper customer service. • Provided assistance and information on product features and remained knowledgeable. • Made appointments to keep clients informed about the future merchandise of their potential interest.

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  La maison simons

  Aug 2016 - Oct 2017

  Customer experience administrator

  • Achieved a high customer satisfaction rating for the department through simple conflict resolution strategies • Maintained up to date industry and technical knowledge of all related fields, to better solve client issues • Performed comprehensive inventory checks of all stocks and ensured all documentation related to inventory flows are complete, accurate and filed correctly• Organized marketing and promotional campaigns to improve the customer experience alongside the management team Show less

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  Tumi

  Oct 2017 - Jan 2019

  Associate manager

  • Developed recruitment strategies for hiring and training new talent, to deliver high performing teams in a fast-paced environment • Maximized sales by creating a business plan to achieve KPI goals and annual sales of over 1 million dollars• Managed and coordinated daily activities by assigning priorities and providing direction to improve operational processes • Strengthened and reinforced the Tumi brand through marketing initiatives led by the management team

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  Calvin klein

  Aug 2018 - Mar 2020

  Assistant store manager

  • Drove top line store sales results and improved the business through appropriate actions and productivity• Administered the financial process including the schedules, payroll budgets, target wage rate, and other controllable expenses• Developed compelling visual merchandising and sell down strategies through market research and supported the marketing manager for seasonal visual presentations and e-commerce initiatives• Led the physical inventory process and developed strategies to streamline the collection of data in order to keep the shrinkage below 1% Show less

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  Matt & nat

  Sept 2020 - Jun 2021

  Store manager

  • Made strategic and innovative merchandising decisions in order to grow the store by 1 million in 10 months• Maintained staffing levels to deliver an exceptional client experience while adhering to budgetary goals• Delivered training, coaching, and supervising assistant managers and supervisors to strengthen their leadership and business skills• Ensuring a coaching culture is present that includes timely acknowledgement of successes, and feedback on opportunities• Forecasting sales and payroll with the District Manager to drive store results and protect the company’s budgets• Monitoring daily, weekly, monthly sales results and actively communicating results to staff members to ensure the success of the company’s sales plan• Managing and measuring the effectiveness of business strategies and adjusting the game plan as needed in order to increase the sales per hour by $120 on a daily basis• Developed strategies to grow the business, leveraging the customer loyalty program, events, product knowledge and services• Developed strategies to manage and update inventory records, including creating an effective product testing strategy, executing product walkthroughs, and overseeing visual merchandising directives Show less

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  Shopify

  Jun 2021 - May 2023

  • Gathered, organized, and analyzed large data sets using statistical techniques and data visualization tools to schedule for various teams within the Support/Frontline teams across different geographical regions.• Collaborated with Talents/HR and Leadership to assist and support the frontline teams, as well as developing workforce planning strategies aligned with business objectives.• Conducted scenario analyses to assess the impact of organizational changes, such as mergers, acquisitions, and restructures, on the workforce.• Monitored and evaluated workforce metrics, identified areas for improvement, and recommended process enhancements to increase productivity.• Prepared comprehensive reports on resource utilization, highlighting key performance indicators and presenting actionable insights to senior management to identify opportunities for cost savings while maintaining service levels. Show less • ​Engaged in human conversation with merchants and business owners to identify and resolve their concerns using live channels such as chats, phones, and emails•​ Educated merchants and acted as a business coach to develop their business as well as their workflows•​ Offered essential follow-ups and potential growth solutions after interactions when it's appropriate•​ Researched through relatable resources and gathered data sets to resolve merchant’s issues as well as supporting Shopify to make e-commerce better for everyone•​ Provided data visualization to a variety of teams to help inform strategic decisions on the improvement of service quality Show less

  • Workforce Analyst

    May 2022 - May 2023

  • Retail Support Specialist

    Jun 2021 - May 2022
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  Nam counselling and psychotherapy inc.

  Jun 2023 - Jul 2024

  Client care manager

  • Serving as the primary point of contact, managing the client intake process, which includes gathering initial information, scheduling appointments, and ensuring completion of necessary paperwork.• Coordinating client appointments and communicating any special needs or concerns to therapists to ensure quality care.• Providing administrative support, such as maintaining client records, managing office supplies, and proactively identifying areas for improvement. Implementing streamlined processes to enhance efficiency and productivity.• Responding to client crises and emergencies by maintaining strong relationships with clients, actively listening to their needs and concerns, and providing appropriate support and guidance. Show less

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  Jane app

  Jul 2024 - now

  Customer support representative