Experience

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  Royal bank of scotland

  Aug 2002 - Feb 2003

  Service desk analyst
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  Countrywide surveyors

  Apr 2003 - Apr 2008

  Technical support analyst

  Escalation point for all tablet hardware issues2nd line remote support to over 1200 end users based at 120 sites (UK)Installation/upgrade & decommission of hardware in 50 branches in a field based environmentThe build and delivery of over 800 Tablet pc's to 120 sites across the UK, ahead of schedule, during the accelerated roll out of the Enterprise projectImplemented large scale changes to build role, including check list for hardware/ full system testing & updated build procedure Show less

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  Alstom grid

  Apr 2008 - Jan 2012

  Service desk & support manager (north west europe)

  Managing the Service Desk, 2nd Line Support & Request Fulfilment teamsLiaising with fellow IST managers and teams within the Group IT function and providing MI to interested parties.Escalation point for all End User Service issues for over 2000 end users, located in 6 Countries within North West EuropeRegional Picasso (HP Service Centre) Representative, managing the deployment of new features, development requests & day to day issuesManaging £600K budget for the purchasing of all Desktops/Laptops & PC peripherals & SoftwareImplemented numerous process improvements including: new stock control procedures, new incident escalation procedure & new project management process.Developed & supported the number one performing support team within Alstom GRID (#1 of 7 regional service desks) Show less

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  Acora - outsourced it services

  Jan 2012 - Jun 2012

  Support services manager
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  Picsolve international ltd

  Jun 2012 - Nov 2020

  • Head of Product

    Oct 2020 - Nov 2020

  • Product Manager

    May 2016 - Oct 2020

  • Programme Manager

    Sept 2014 - May 2016

  • Technology Supply Chain Manager

    Mar 2013 - Sept 2014

  • Service Desk Manager

    Jun 2012 - May 2013
• 

  Opentext

  Nov 2020 - Sept 2021

  Lead product manager
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  Pomvom

  Sept 2021 - May 2024

  Senior product manager
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  Mortgage advice bureau

  May 2024 - now

  • Program Manager

    Nov 2024 - now

  • Senior Project Manager

    May 2024 - Nov 2024