Experience

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  Indian navy

  May 2001 - Jan 2011

  As a commissioned officer I was responsible for1. Military Maritime Air Operations - Have flown maritime air surveillance missions totaling more than 1700 hrs of flying.2. Conducted various Information warfare and electronic intelligence gathering operations, activity involves tremendous amount of data handling and analysis skills. 3. Project Management- As part of project management and evaluating group handled progressively increasing leadership roles in various projects related to Radar technology, ESM, Satcom, speech secrecy etc. Handled various aspect of project management and delivered them in time. Show less

  • Lt Commander - Indian Naval Air Operations

    May 2004 - Jan 2011

  • Navigation Officer - Indian Naval(Defence) Ship borne Operations (Lieutenant)

    May 2001 - May 2004
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  Payback

  Jul 2011 - Mar 2016

  key negotiation, Business transformation,organisation wide project management etc Handling three facets1. Process excellence - Improve all processes, reduce occurrence of fault, make processes designed to deliver quality2. Project management- Handle Various aspects of projects management.3. Ensure Business continuity plan for the organisation is in place. Handling three facets1. Process excellence - Imrpove all processes, reduce occurence of fault, make processes designed to deliver quality2. Project management- Handle Various projects.3. Ensure Business continuity plan for the organisation is in place.

  • Head of Procurement, Projects and Administration

    Jan 2015 - Mar 2016

  • AVP Process excellence and Project Management

    Jan 2014 - Jan 2015

  • Senior Manager Process Excellence and Project Management

    Jul 2011 - Jan 2014
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  Saytrees

  Apr 2013 - now

  Founding member, trustee and ceo

  Trying to bring all like minded forces together to make an impact in our fight against climate change. One forest at a time, One lake a time.

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  Spieq edutainment

  Apr 2016 - Feb 2017

  Co-founder

  Cofounded an edutainment company aimed towards an experiencial learning embedded with fun and power of social media.

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  Payback

  Mar 2017 - Jan 2022

  Lead Operations for India’s largest coalition loyalty program, driving loyalty and engagement amongst 100 MN plus customers originating from 100 plus partners of coalition. Partner onboarding Operations – Integration of loyalty elements into the existing customer journey. Customer onboarding operation (KYC) – Carding ops, customer enrolment, KYC operations, campaign management Customer service Operation – Managing a 100-seater customer service centre (voice, Non voice, Social media) Voice of Customer forum (VoC) – Created a platform and standardise the process for listening, gathering, and acting upon the voice of customer.Head of Rewards Catalogue and Vouchers(since Jul 21) - providing delight to customers through points redemption at our inhouse catalogue. Responsible for product management, customer journey, customer engagement through campaigns, introduction of new categories of products / voucher and many such initiatives to drive customer delight. Rewards fulfilment operations – E-commerce operations of PAYBACK, fulfilled about a 10 million orders in year 2019. Process Excellence – Driving process excellence project across organisational processes Fraud and risk mitigation operations Show less lead customer engagement through loyalty. Bringing the best of loyalty and rewards program into practice. Listening to voice of customers and pushing the customer voice within the organisation while keeping customer centricity at the core.Heading a 100 seater Customer support Contact centre which services customer's query via phone call, email and social media. Introduced chat bots in customer services environment for a standardised , scalable and premium service experience made available to all and also keep tab on incremental cost.Introduced various self service options focused towards a faster and efficient delivery on customer request and issues as raised by them . Also focused on contact centre avoidance strategy by enabling customer solve there issues on their own.Developed a team that is sensitive to Customers issues, acts proactively and acts with alacrity. Show less

  • Head of Loyalty Operations and Reward Business (Catalogue/Vouchers)

    Aug 2019 - Jan 2022

  • Head Of Customer Service

    Mar 2017 - Nov 2020
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  Elasticrun

  Jan 2022 - Jul 2023

  Category head

  Launched high margin general merchandise category across India for both Rural and Urban markets. Work involved strategising and innovating products, solving for sourcing , pricing and distribution. Running campaigns to upsell and grow the category.

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  Star health and allied insurance co. ltd

  Aug 2023 - Feb 2024

  Vice president loyalty and rewards

  As part of the innovation team am part of the innovation Strategy, following are the initiative I am currently driving:1. Launching the first ever referral program in the Insurance industry.2.Intorducing new ways to engage policy holders and drive wellness through an innovative loyalty and rewards program.3. Launcing Co-brand card with deep elements of wellness and insurance built into it.4. Launching 'Star Helth Insurance" vouchers.