Mariam Osiyemi

Experience

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  Paramount Web (Nigerian Driver)

  Jan 2009 - Jan 2011

  Customer Care Representative
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  Varsity Point College, Ogun State

  Feb 2013 - Apr 2014

  Literature Teacher (NYSC)

  • Preparation of lessons’ notes and also communicating it to the students to ensure proper understanding of the school’s syllabus• Marking students register to ensure proper records and security of students’ movement in and out of the class and school• Coordinating the assembly ground to ensure that information is accurately communicated to the students thereby giving them an insight into the school’s activities.• Participating and organizing students’ activities such as debates, marking students’ examination sheets, setting examination’s questions and invigilating the examination. Show less

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  Poise Nigeria

  Mar 2014 - Feb 2016

  Executive Trainee
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  Mark Calthers Consulting Limited

  Jun 2014 - Apr 2015

  Business Analyst (Intern)

  - Marketing, Organizing and Coordination training programmes which include: Employability Programme, Fast Skills Programme, Staff Development Programme and the Master Class Series.- Revision of Job description and interview applicants of both internal and external recruitment to construct an accurate picture of the duties and skills required for each position.- Presentation of products and services and negotiation of price with clients.- Compilation of weekly reports on administrative activities of the organization.- Posting of all job adverts.- Conducting thorough background and reference checks on all new employees. Show less

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  Poise Nigeria Limited

  Jul 2015 - Feb 2016

  Business Development Executive

  - Represents Poise Brand with vigor and enthusiasm. - Conducts research and market survey for new opportunities and also to increase the quality of our sevices.- Engages and builds rapport with prospective clients, explaining the advantages of our services and ensuring regular, timely and professional follow-ups.- Service clients effectively for new opportunities. - Develops and maintains database on business prospects and pursuits.

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  BusBis Nigeria Limited

  Feb 2016 - Oct 2018

  Liaison Officer

  Acting as a go-to person between the company and the industry regulators, such as DPR, NNPC, LIRS, LASSAA, and others.Coordinating staff employment and training.Negotiating with suppliers and ensuring timely delivery of product.

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  Its Cleo’s World

  Mar 2018 - Jan 2023

  Manager

  • Manage the end-to-end operations of the tailoring boutique, including customer intake, measuring, cutting, sewing, and finishing.• Implement efficient workflows, resulting in a 15% reduction in turnaround time.• Collaborate with the design team to introduce new tailoring styles and trends.• Recruit, train, and manage a team of 10 tailors and support staff.• Conduct weekly staff meetings to foster teamwork and share best practices.• Implemented an employee recognition program to boost morale and retention. Show less

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  LandWey

  Apr 2022 - Jan 2023

  Client Relationship Manager

  • Building rapport with all clients, to ensure client retention and referrals.• Giving 24 hours response time-line to all emails, and ensuring that all enquiries and complaints are satisfactorily attended to.• Making at least 20 courtesy calls a week to all existing clients, giving updates on the stages of development in the estate they have subscribed to, thereby building trust, confidence and loyalty with all our customers.• Independently doing all paper and physical allocations of all the plots within my assigned estates.• Processing all necessary documents, such as registered survey and deed of assignment, for all the clients in my jurisdiction.• Liaising with other departments to ensure that all client complaints are adequately resolved.• Ensuring proper maintenance of all the estates assigned to me.• Timely and professionally answering all calls and immediately escalating any complaint to the appropriate department, while giving adequate follow-up to ensure it's resolution. Show less

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  HGS - Hinduja Global Solutions

  Dec 2022 - now

  Customer Service Representative

  • Delivered exceptional customer support by actively listening to clients and asking insightful questions to fully understand and address their needs.• Utilized diagnostic tools to investigate and resolve issues efficiently, ensuring smooth operations while adhering to company protocols for escalation when necessary.• Effectively communicated technical information in an easy-to-understand manner, ensuring customers were well-informed and satisfied with the resolution process.• Maintained and updated customer records following company guidelines to ensure accuracy, security, and continuity in customer service delivery.• Strengthened client relationships through upselling services and products that improved customer experience and satisfaction.• Demonstrated strong attention to detail and compliance by verifying customer information and ensuring all interactions were properly documented for future reference. Show less

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  WolSoft Incoporation

  Jun 2024 - Aug 2024

  Human Resources Intern

  • Generated and analyzed HR reports using SAP HCM, improving employee record accuracy by 15%.• Collaborated with the HR team to streamline administrative tasks and improve internal communication, resulting in enhanced workflow efficiency.• Supported employee data management by updating and maintaining personnel files in compliance with company policies and legal requirements.• Assisted in the recruitment and onboarding process by coordinating interviews, preparing offer letters, and conducting new hire orientations. Show less