Ricardo Garcia

Experience

• 

  Bradesco

  Mar 2001 - Nov 2011

  Business Manager

  - Managed for over $2 million customer base.- Understood the customers' goals and business objectives to solidify a strong customer relationship. - Achieved revenue growth of over 30% through loans, deposits, investments, and other banking products.- Analyzed financial documents in order to provide the right amount of loan and reduce credit risk

• 

  Grupo Santander

  Nov 2011 - Nov 2014

  Business Manager , Key Account Manager

  - Identified prospective customers using lead-generating methods, & managed a portfolio of 120 accounts while consistently reaching sales goals and targets- Improved and enhanced previously damaged relationships with key customers recovering $10M in lost sales- Developed monthly sales strategies that led to deposit and loan growth of more than $ 2M per month- Examined loan applications and oversaw the flow of cash or other financial instruments- Performed 10 well-structured visits with key clients weekly focusing on achieving sales and client needs Show less

• 

  Shoppers Drug Mart

  Nov 2015 - Sept 2020

  Assistant Front Store Manager

  - Representing management staff for (JHSC), responsible for running a store inspection and suggesting improvements directly to the front store manager and associates.- Dealed promptly with several sales representatives, to negotiate the volume and price of goods to the store shrinking 35% on the expired products per year.- Trained and developed successfully more than 10 employees leading to 60% promotion and 95% retention.- Managed customer complaints calmly and diplomatically on the phone and on the sales floor to ensure customer satisfaction.- Responsible for all the data input for orders, claims, and product returns bringing up profitable results on the annual store inventory with a 25% increase in sales. Show less

• 

  Ecolab

  Sept 2020 - Nov 2023

  Territory Representative

  - Winner of North America's best food retail Territory Representative in 2021.- Strong sales growth on assigning territory by 25% per year, by increasing resource effectiveness with staffing training and health awareness.- Directed a large territory sales revenue of $55K monthly, accomplishing 55 monthly visits and 30 quarterly calls delivering outstanding customer service.- Carried out food safety audits based on the customer’s required visit frequency and evaluated each food department for compliance. - Improved food safety procedures with 95% approved annual audits with regular training, prioritizing emergency calls and product demos achieving more than 2k associates per year. Show less