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Nishant Agarwal

Nishant Agarwal

Marketing Executive

Followers of Nishant Agarwal2000 followers
location of Nishant AgarwalNoida, Uttar Pradesh, India

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  • Timeline

  • About me

    AGM-Services & Delivery@ IT Soft Communications | Leading Service Delivery for Multinational Clients

  • Education

    • Institute of Management Studies (IMS) Ghaziabad - Business School

      2008 - 2011
      Bachelor of Business Administration - BBA Business Administration and Management, General

    • Delhi Public School

      -
      12th

    • SRM University (Sri Ramaswamy Memorial University)

      2012 - 2014
      Master of Business Administration - MBA Specialized Sales, Merchandising and Marketing Operations

      Masters in Business Administration

  • Experience

    • SRG industries ltd.

      Jul 2011 - Aug 2012
      Marketing Executive

      Responsible for handling sales and marketing team of 6-7 persons. Looking after after sales and service and customer satisfaction and more revenue generation for company.

    • Grasim Industries Limited | Pulp & Fibre

      Jun 2013 - Aug 2013
      Trainee

    • Flipkart

      Apr 2014 - Mar 2017
      Team leader II

    • IndiaMART InterMESH Limited

      Jul 2017 - Sept 2018
      Team Leader- Business Operations

    • Tech Mahindra

      May 2019 - Feb 2022

      Project Management, Forecasting, Budgeting, Resource Management, Effort estimation, timesheet tracking, progress tracking, Vendor Management, Management reporting, Seating Management, project governance

      • PMO- Analytics

        Sept 2021 - Feb 2022

      • Team Leader

        May 2019 - Aug 2021

    • LRS Services (P) Ltd

      Feb 2022 - Jan 2025
      Service Operations Manager

      • Managing a team of 70+ Resident Engineers, Field Engineers and Project Manager's in order to ensure daily operation and service delivery requirements are met, adhering to the SLA at various Government and Private Projects• Globally owning and leading the Account Management, Service Delivery and field uptime aspect for Indian Multinational clients (Airtel, Cognizant, NTT, BEL etc.) with a global spread of technical team in US, UK, APAC Countries• Owning end-to-end client service delivery and P&L related to FMS, End-User Computing of the premier government and private clients• Working closely with client's service owners to deliver the required SLA.• Responsible for ensuring the right solution is proposed for new deals, actively participating in the deal process, aiding and enabling robust transitions, delivering ongoing client satisfaction through consistent high class service delivery• Responsible for bringing in new technologies requirements in operations and display a strong executive presence• Identify & suggest business improvement opportunities to enhance service delivery & customer experience.• Maintain EWS (Early warning system) for the team for tracking and proactively addressing people issues.• Developed and maintained relationships with customers and suppliers through account development. Show less

    • IT Soft Communications

      Jan 2025 - now
      AGM- Services

  • Licenses & Certifications