Anisa Nasera

Experience

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  Danone Aqua

  Apr 2017 - Jul 2019

  Information Technology Service Desk

  This job is integrated with PT Mitra Integrasi Informatika. I am responsible for maintaining computer (windows troubleshooting) employees at Danone and often receive cases from all over Indonesia. In addition, I am also responsible for internet, printer, windows account, IT product installation and registration issues. Moreover, I also have to make a monthly report on the problems that I have dealt with for a month.

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  Green Building Council Indonesia

  Jun 2020 - Sept 2021

  User Experience Designer

  I work as a team in developing the GBCI's(Green Building Councile Indonesia) website with responsibilities in the field of research and development. I communicate remotely with the developer team about user experience for understanding features and user journey.

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  Kamar Pelajar

  Oct 2020 - Feb 2021

  Product Management

  Kamar Pelajar is a start-up that managed by Indonesian students in overseas which focuss on hospitality development for students who live or come outside Indonesia. My role was to specify product Kamar and it's design feature.

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  Vision Empower

  Jan 2021 - Jun 2021

  Researcher

  Vision Empower is the start up as well as NGO that focus on education for visually impaired children. I responsible on research and design of a program for “Deployment of Inclusive STEM curriculum at schools for persons with visual impairment at Indonesia”. Evaluate the design of VE Accessible Learning Management Platform named Subodha. Also, create contents for Indonesian special schools teachers located in Lombok.

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  Pintek | Jawaban Aspirasi Pendidikan

  Jul 2021 - Apr 2022

  Associate Product Manager

  Key Role* Responsible on building product through user research to understand their needs and gathered user pain points to converted them into solid user stories that can be delivered to stakeholders. * Involving in Sprint activities through accomplishing product’s MVP, building wireframing and elaborate product requirements within PRDs with the effective stakeholder’s communication. * Conducted customer visits to perceive their activities with the product in daily basis and insight that they can give for further services that can be provided. Key Achievement* Designing 60% new product services within a-year roadmap with various financial related with school management include payroll management, expense and dana bos management between Yayasan and School.* Reduced the user hassle to create the k2-k7 reports every quarter, saved the 30 hours report creation.* Enhancing 30% existing features in landing page and the dashboard system based on user cases to provide relevant features for the market. Show less

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  RedDoorz

  Apr 2022 - now

  Focus Area : Partner ExperienceKey Role:*Act as the primary point of contact for partner (hotel owners) inquiries, concerns, and feedback.*Establish and nurture strong relationships with hotel owners to understand their needs, challenges, and expectations.*Proactively identify opportunities to enhance partner satisfaction and loyalty.*Collaborate with cross-functional teams to develop and implement initiatives aimed at improving the partner experience.*Facilitate efficient and effective communication between hotel owners and internal teams to address issues and resolve problems promptly.*Analyze trends in partner feedback and complaints to identify underlying issues and areas for improvement.Key Results:*Reduce partner support ticket by 25%*Roll out integrated solutions across web, Android, and iOS platforms, providing training and support to users to maximize adoption and usability. Show less Focus Area : Property Supply GrowthKey Role : *Responsible on handling and developing B2B CRM property management system (with collaboration from tech and design) to increase number of properties supply SEA region (ID, PH, TH, VN, SG).*Analyzing user experience for property owner's to reduce time while proposing their properties.*Defining a problem through data resources from user behaviour of Reddoorz's web and app to gain useful supply source of information.*Boost listing page based on location search (SEA areas) to improve the relevance result to be lead to the conversionKey Result:*Developed and executed a lead generation strategy that increased conversion rates by 20%.*Implemented data analytics capabilities within the CRM property managemet system and build effective operational cost management.*Developed and monitoring various websites across different brands.*Successfully building dashboard for monitoring after stay survey and improved -3% to 22% apartment’s NPS score after stay through providing detail all user needed for check-in, stay & checkout process, improve guest & partner communication (chat & call)*Increase the accuracy data SEA location tags for 3000+ properties for the relevant listing result.*Simplifying acquisition flow that impact on reduce leads submission time by 37.27% and property onboarding time by 50.26%*Periodically educate user to familiar with the CRM system to reduce Product Ops manual data updation by 35% Show less

  • Product Manager

    Apr 2023 - now

  • Associate Product Manager

    Apr 2022 - Apr 2023