Mar-Knollie Maigue

Experience

• 

  SM Prime Holdings, Inc.

  Apr 2017 - May 2021

  IT Specialist

  IT Specialist – Technical Support Group SM Prime Holdings, Inc • Provide efficient and effective technical support to end-users in HO and malls. o SMITH ticket resolution and equipment deployment. o Facilitate the installation and setup of Office 365 and AD accounts. o Perform first level IT support – related activities to end users on the issues regarding the use of computer hardware, software and other IT devices. o Perform first level network support – Data Center, IDFs, and switches troubleshooting.• Inventory of all IT equipment (HW and SW). o Facilitate and document all deliveries and pull out of IT equipment. o Document all the software installed in all the computers. o Monthly inventory of HW and SW. o Monitor, document and evaluate workload and capacity of IT resources (HW and SW) for determining feasibility of expanding or enhancing computer operations and make recommendations for improvements in our IT resources. • Computer Hardware / Software – Installation, configuration and troubleshooting of IT equipment. o Computer networking, scanning of PC using Sophos AV, and installation of authorized software. o Report, document problems and Quarterly Preventive Maintenance of IT equipment. o Backup and restore files of end users and reformatting of computers if necessary. • Discover and implement new innovations relating especially with System Center Configuration Manager o Implement regular patch deployment to servers and workstation. o Deployment of applications through SCCM o Creation and monitoring of Distribution Points (DP)• Administered Sophos Antivirus server o Monitoring and maintenance of all SM workstation. o Creation and monitoring of SUM. o Approver of USB access to a workstation. Show less

• 

  CEVA Logistics

  May 2021 - Jun 2024

  o Manages Windows Security patching of Windows Servers and Client Operating Systems and necessary applications for CEVA internal business clientso Administers and maintains Microsoft Systems Center Configuration Managero Monitor performance of Systems Centre and underpinning operating systems and Microsoft applications. Administration of Microsoft systems upgrades. o Installs and repairs installations of Microsoft Systems Centre, operating systems and infrastructure applicationso Recommends important and critical patches essential to the CEVA environment.o Troubleshoots SCCM server and Microsoft Windows Servers (2008, 2012R2, 2016 and 2019) and Microsoft application issues, perform systems updates and back-upso Creates documentation and guidelines for the administration, monitoring and maintenance procedures used in daily tasks.o Ensure Microsoft server and application support and maintain high system availability. o Ensure security protocols are established. Including server and systems permissions. o Coordinate efforts with technology staff from multi-environment application (application/system/functional). o Provide change management support. o Identify mission critical production jobs and troubleshoot end-user issues. o Provides on-call 24/7 support as needed. o Follow established policies and procedures; determine and recommend potential enhancements. o Mentors fellow L1 or L2 Microsoft engineers and acts as an escalation resource for critical issues. o Experience in the use of PowerShell. Show less Provide efficient and effective technical support to associates of CEVA-GBS Taguigo GetHelp and OTRS ticket resolution and equipment deployment.o Facilitate the installation and setup of Office 365 and Tools needed by the onboardingassociateso Perform first level IT support – related activities to end users on the issues regarding theuse of computer hardware, software and other IT devices.o Perform first level network support – IDFs, and switches troubleshooting.o Monitor, document and evaluate workload and capacity of IT resources (HW and SW) fordetermining feasibility of expanding or enhancing computer operations and makerecommendations for improvements in our IT resources.o Report, document problems and create work instruction guides of new encounteredproblemso Backup and restore files of end users and reformatting of computers if necessary. Show less

  • Intermediate SCCM Engineer

    May 2022 - Jun 2024

  • IT Desktop Support Analyst II

    May 2021 - May 2022
• 

  Ingram Micro

  Jun 2024 - now

  Professional, Infrastructure - SCCM/MECM