Deep Enrich
Anna Schofield CBCI
Capacity Planning Advisor
333 followers
Chesterfield, England, United Kingdom
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About me
Problem management lead at Experian
Education
Lampeter university
-Chesterfield college
2011 - 2014AAT Level 4 Accounting and Finance Level 4certified accounts technician.
Experience
Post Office
Jan 2014 - Apr 2014Capacity Planning Advisor
Atos
Apr 2014 - Jun 2018Senior IT Service Manager specialising in managing an offshore Service Desk, network supplier and ITSCM subject matter expertCustomer Relationship and supplier service managementSiam specialist Managing under a siam model the Service continuity for suppliers IT. Customer and supplier engagement, managing against contractual obligations and providing assurance and evidence of IT service continuity management.
Senior IT Service Manager
Jul 2016 - Jun 2018IT Service continuity manager
Apr 2014 - Jul 2016
Experian
Jun 2018 - nowManaging Client relationships for IT Service in both the Telecomms and Banking sectors for 3 major clients.Managing SLA'S and driving service improvements through effective incident, problem and the CSI process. A SME knowledge of Buisness continuity and ITDR process.
Problem Management Lead
Jan 2025 - nowService Portfolio Manager
Jul 2021 - Jan 2025Senior Client Relationship Manager
Jun 2018 - Jul 2021
Licenses & Certifications
ITIL Service Design
QA ConsultingFeb 2016ITIL v3 foundation
AxelosMar 2015
Itil v4 Foundation
QA LtdMay 2021.webp)
Certificate in Business Continuity institute
Business Continuity Institute (BCI)Jun 2016ITIL Service transition
QA LtdMay 2016
AAT Level 4
AATAug 2013
Volunteer Experience
fundraising treasurer
Issued by parent teacher assosication on Sept 2008
Associated with Anna Schofield CBCIteam leader
Issued by youth worker on May 1998Associated with Anna Schofield CBCI
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