Raj Menon, PMP, CSM, PMI-ACP

Experience

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  Pertech Computers LImited

  Jan 1989 - Jan 1993

  Senior Software Executive

  Lead software development projects in the areas of Order processing leading to 15% decrease in processing time and zero misplaced orders, inventory control systems, back reconciliation systems leading to reduced time to balance from an average of 3 days every month-end to between 2-3 hours.

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  NIIT Limited

  Jan 1993 - Jan 1998

  Group Consultant

  Led a team of 100+ software developers over an 12 month period to deliver a large Financial Management Information System to Ministry of Defence, Singapore - delivered with zero significant defects in production. Played a central role in NIIT being assessed at SEI CMM Level 3 in 1993, a major achievement at the time. Within training delivery division of NIIT, designed, developed and delivered week-long training programs in the areas of :- Relational Database Fundamentals- Relational Database Design- Progress Database, et al. Show less

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  Integrated Decisions and Systems "IDeaS" Revenue Optimization

  Jan 1998 - Jan 2005

  Manager, Software Development

  Product development - Hospitality Revenue Management application business requirements elicitation, solution architecture design, project management, application design, development and global deployment and production support employing a combined onshore-offshore team.

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  Boston Scientific

  Dec 2005 - Nov 2017

  Manager - IS Sales and Marketing

  As the Scrum Master for 4 agile delivery teams within the Salesforce.com Center of Excellence - I helped improve scrum process adherence within the teams as measured by CoE Balanced ScorecardGlobal IT manager of Field Inventory and Order processing solutions - ensured 99.5% availabilityGlobal IT manager of Sales Commissions and Territory Management solutions - ensured 99.5% availabilityResponsible for solution architecture, project management, application design, development and production supportLed global projects within IT Infrastructure space:- Windows 7 deployment on 22,000+ desktops over a 10 month period- Disaster Recovery Program leadership for over 3 years of over 900 applications - including executing DR Drills for around 50 apps and sites each year and improving the DR readiness of the organization- Infrastructure lead for enterprise-wide SAP "Unity" deployment project - combining legacy BSC and newly acquired Guidant instances of SAP into a single global BSC SAP instance- Data center Backup Reliability Improvement project - moved the needle from 66% to over 98% in 6 months Show less

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  COUNTRY Financial®

  Nov 2017 - now

  Sr. Project Manager, Scrum Master, Sr. Implementation Services Engineer

  Responsible for Regulatory, Compliance and Business driven Life/Health Insurance projects in Waterfall and Scrum methodologies. Job includes managing budgets, scope, schedule and project reporting for multiple concurrent projects and requires defining Milestones, Risk Management while following company quality system standards. Coaching my team to constantly look for improvements while maintaining collaborative relationships within project team, with external teams as well as vendor management.