Experience

• 

  Michael a. taicher p.c.

  Jan 2004 - Jan 2010

  Secretarial assistant
• 

  Zale

  Nov 2010 - May 2013

  Manager

  As a Manager, at one of Zale's Corporation brands, Piercing Pagoda, responsibilities included, but not limited to merchandise security measures, teamwork, cash handling, sales goals, training, customer service, product education, loss prevention, inventory control, etc.

• 

  Boxerbrand

  Apr 2013 - Feb 2017

  Account executive

  -Generate sales via phone and email (resulting in consistent sales of $100's to $15,000+) -Retain strong relationships with customers.-Customer base included individual establishments to major hotel and resort chains. -Provide superior customer service.-Promptly return calls and emails to customers across the country.-Handle check, and credit card transactions with proper disposal of personal information.-Provide problem solutions to fellow co-workers on a consistent basis.-Complete and maintain follow ups in Gold Mine for customer contact. Show less

• 

  Definitive healthcare

  Feb 2017 - now

  • Manager of Training and Support

    Jun 2019 - now

  • Technical Customer Trainer

    Apr 2018 - Jun 2019

  • Customer Success Manager

    Feb 2017 - Apr 2018