Experience

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  Jersey mike's subs

  Jan 2014 - Aug 2014

  Customer service specialist

  -Greeted customers, worked with team members to serve them efficiently during peak business hours-Helped customers create their order and worked the cash register -Detail-cleaned and restocked workstation and store daily

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  Engeo

  Jun 2016 - Sept 2016

  Field technician

  -Communicated with Field Supervisor and other Field Technicians to coordinate multiple construction sites daily in Alameda and Contra Costa counties-Conducted soil tests during pre-construction phase using moisture/density gauge-Worked with on-site contractor to ensure they met specifications required by the client -Furnished data to contractors as well as managers and clients of ENGEO-Spent time in the testing laboratory performing soil integrity tests; creating and analyzing data gathered Show less

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  Follet bookstore

  Jan 2018 - Feb 2018

  Customer service team member

  -Kindly greeted and assisted customers with textbooks and supplies-Helped coworkers troubleshoot when they needed assistance -Helped work schedule around the peak business hours in order to help out the team as much as possible

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  Quality windows and doors inc.

  Jun 2018 - Aug 2018

  Office assistant

  -Worked directly with owner and operations manager on day-to-day activities such as shipping & receiving, and troubleshooting orders-Led a project to donate $10,000 in unsold inventory to Habitat for Humanity; -Communicated with customers and suppliers regarding orders via phone and email on a daily basis

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  Cave (community action volunteers in education)

  Jan 2019 - Feb 2020

  Coordinator, tutorial program

  -Coordinated tutoring sessions for up to 50 K-12th grade students and student volunteers-Set a vision for the program and implemented major process changes to great success-Interviewed potential staff members and volunteers to gauge fit and evaluate capabilities-Created digital forms and databases to gather and analyze our students and volunteer’s information to better match students with tutors based on needs, skills, and availability-Processed volunteer and student paperwork, updated and managed databases-Conducted staff performance reviews throughout the program Show less

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  Workday

  May 2019 - Aug 2019

  Quality assurance engineer intern

  - Created test plans to cover all use cases features of Workday Talent software, specifically Employee Reviews and Check-Ins- Executed test plans and conducted further exploratory testing to ensure our features function as intended on both desktop as well as mobile platforms- Collaborated with Product Managers and Developers to outline use cases and proposed functionality of both new and improved features- Conducted extensive user experience testing- Used JIRA and Trello to track bugs and stories- Presented and demonstrated the feature changes I tested within Talent- Attended Daily Scrums, Retro, Sprint Planning, Sprint Review Show less

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  Omou

  Feb 2020 - Mar 2020

  Quality assurance automation engineer

  - Automated database creation and population on Postman to test API functionality-Documented the business logic of processes needed to test the backend services-Created user personas and stories to simulate business cases for test data

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  Hawkins consulting

  Jun 2020 - Aug 2022

  Product manager

  - Enhanced efficiency of the Software Development team by 30% by leading the implementation of Jira- PM’d a robust multi-module B2B SaaS ERP Application for the Civil Engineering Industry- Gathered Requirements and Specifications from Clients’ End Users and Key Stakeholders- Championed multiple integration efforts with 3rd party platform APIs- Wrote User Stories, Designed Acceptance Criteria, and Facilitated User Acceptance Testing- Developed a Product Roadmap and Set Product Vision in Collaboration with Senior Leadership- Executed Manual QA Testing for New Features and Bug Fixes; tracked and owned all bugs reported by End Users- Created Wireframes, Mockups, and Diagrams using Balsamiq, Figma, Vizio to better collaborate with Engineering- Wrote Documentation and Trained End Users on the functionality of the product Show less

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  Catalant technologies

  Aug 2022 - Jun 2023

  Product manager

  - Implemented improvements within the platform’s contracting process, resulting in increased usage of on-platform contracting and a smoother experience for clients, consultants, and the legal team. The improvement reached 30% of Clients with unique contracting processes and led to significant time savings - Led the revamp of the project search functionality, expanding the pool of projects available for consultants to pitch on and making the filter functionality more discoverable. As a result, 40% more users utilized the filters to focus on projects aligned with their preferences.- Championed enhancements to a 3rd party integration to address the needs of a large client after aligning with the account team and engineering leadership; this enhancement was utilized by 50% of the clients’ end users- Conducted discovery by running user interviews, stakeholder meetings, and reviewing user FullStory sessions- Informed stakeholders of feature updates at company-wide Office Hours, and smaller enablement sessions- Partnered with the support team to foster a culture of transparency and responsiveness by intaking product feedback from internal and external stakeholders and leveraging their insights to drive product improvements. - Tracked metrics after launch to evaluate the impact of features built; Concluded learnings from data and shared progress with the business in company-wide meetings and Confluence documentation Show less

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  Elas

  Oct 2023 - now

  Project manager