Experience

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  United states army

  Mar 2006 - Feb 2012

  Unmanned aerial vehicle operator

  • Piloted UAV(s) during test/demonstrations to support engineering tests.• Defined, planned, organized and executed flight programs and flight test events.• Ensured compliance with FAA regulations, service guidance, company policies and procedures. • Developed and verified processes for use with new aircraft features.• Participated in the development of operational and safety procedures and training courses.• Conducted demonstrations, participated in operational ground and flight tests for assigned UAV(s).• Managed, trained and supported team of 10 or more soldiers in daily operating procedures. Show less

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  Lowe's companies, inc.

  Feb 2012 - Jan 2014

  Sales associate

  • Welcoming customers into the store• Staying knowledgeable about our range of beauty and skin products• Explaining to customers the best products for their needs• Recommending related products to increase customers’ options and enrich the shopping experience • Explaining the benefits and functions of products, method of preparation and how to use them to achieve the best results• Accepting and processing orders, operate the POS register and resolve returns issues• Promoting special sales, offers and awareness of store loyalty program Show less

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  Ameristar casino

  Jan 2014 - Jan 2017

  Surveillance operator

  • Monitoring video feeds from security cameras to detect suspicious activity, such as theft or vandalism• Reporting any incidents to appropriate staff members• Operating alarm systems and monitoring fire alarms to ensure that all alarms are functioning properly• Monitoring radio frequencies for emergencies and other communications between security personnel and other departments within an organization• Recording footage from security cameras or other surveillance devices such as motion detectors or infrared sensors• Operating closed circuit television (CCTV) equipment used to monitor public areas or private premises such as stores, banks, or offices• Operating computerized dispatch systems for emergency response teams to ensure rapid response times in case of an emergency• Observing individuals in public places to determine whether they are acting suspiciously Show less

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  Textron systems

  Jan 2017 - Apr 2019

  Itn sys admin tech i (shelter technician)

  • Oversee network systems administration for multi-million dollar aerial vehicle platform.• Systems administration for Red Hat Linux and Windows based platforms.• Maintain multiple server blade platforms in high stress situations.• Troubleshoot and resolve flight issues where risk of losing an aircraft is extremely high.• Install, update and upgrade packages for custom platform software.• Write and maintain bash scripts for daily maintenance activities.

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  Various companies

  May 2019 - Mar 2024

  Information technology contractor

  • Delivered expert technical support for computer hardware and software, ensuring seamless operations for staff.• Resolved user issues promptly and effectively through phone, in-person, and electronic channels, guaranteeing minimal downtime.• Conducted hardware and software installations, configurations, and updates, optimizing system performance and functionality.• Spearheaded the development and maintenance of innovative solutions for online databases and websites, enhancing overall efficiency.• Facilitated comprehensive introductory training sessions, both online and in classrooms, to empower staff with in-depth knowledge of company products and technologies. Show less

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  Distribold

  Mar 2024 - Oct 2024

  Technical support coordinator

  ● First point of contact for customers with support related inquiries.● Responding to emails so customers feel the least amount of inconvenience that may be caused by the issue at hand.● Gave clear guidelines to customers on how to identify and resolve issues as quickly as possible.● Performed follow-ups with the manufactures and communicate reoccurring issues. Submitted claims forthe costs.● Logging the flow of spare parts and support Inventory to make sure enough parts are available.● Keeping track of issues, returns, services performed.● Participating in regular meetings to report on the department’s progress.● Participating in the preparations of all Support related intercompany regular reports betweenManufacturers, Distriblold EU/US. Show less